Stitch Fix
Reviews and Complaints
Sacramento, California
Return
My granddaughter canceled the subscription and return items in their bags. Yet we have not seen any refunds.
I got to say this is the worst company ever. I will never promote it.
Sincerely,
Doreen Blea
User's recommendation: Don't become their customer, you'll get horrible service actually none at all.
Ormond Beach, Florida
I can’t log into my account and it won’t allow me to cancel my recurring billing and it took 200 dollars from me I’ve been trying to cancel it for 2 days before this
I tried canceling my subscription but it wont let me into my account but I have a payment that took 200 dollars from me pending can you please cancel it.
User's recommendation: Don’t do it
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Verified ReviewerBill and inability to log in
I need to log in to my account and am unable to speak to a live person. I need to speak to a live person and settle this matter, otherwise, I will cancel this account.
- Mess up account
Preferred solution: To be able to sign in
User's recommendation: Don’t do this
San Antonio, Texas
Average
I am trying to let the company that my Visa card was compromised. I will be getting a new one in eight days so I can pay for two merchandises.
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Verified ReviewerI want you to check my account. You’re charging me $40 a month and that’s not what I signed up for.
Give me a phone number to talk to a real person
I Ive been with you guys for many many years and all of a sudden Im getting charged $40 a month for what reason I need you to contact me. I want to cancel my membership ASAP if thats the case.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed fund out why I can't light in and want to pay my bill
I want to pay my bill and can't log in. It says my account isn't active .please respond to my email so I can pay and keep getting my fix
Preferred solution: To log in to pay
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Verified ReviewerCharged for a fix was not aware of and I am having trouble canceling my subscription
I was charged for a Stitch Fix that I was not aware of, and when I went to see my order, there was nothing there but I was still charged.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to talk to an agent
Please stop sending me StitchFix. I did not order anything.
I will return these items; after that, do not send me anything else.
Please tell her it is way overpriced and I do not wish to continue to shop with you all. Thank you.
Preferred solution: I want anything I am returning this and I want y’all to stop sending me stuff I don’t want the order in August I don’t want any of it please stop sending me items.
User's recommendation: If you like overprice stuff, then this is the place for you. If you do not, then I would advise you not to buy from them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged me after I’ve canceled my subscription
I've had my subscription cancelled for 4 weeks now, and I was still charged after it had been cancelled. I would like my money refunded to my bank.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to talk to someone about my stichfix
Either you cancel my account, or I am calling the BBB. Cancel all deliveries and all my account information or there will be a lawyer involved.
- Hard to cancel
Preferred solution: Prove my acct is closed.
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Verified ReviewerBill and new fix
No reply
I want to talk to a live person and fix the issue. If I could do it online, I would, but my account has been erased.
- Easy shooping
- Not talking to a live person
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
La Quinta, California
I don’t know. I couldn’t get in touch calling the number.
Need help with 1st fix box. Wrong size pant and was not able to apply my daughters link for referring me. I dont want to be late and get charged the whole amount and I need to apply the $25 referral and.different credit card/pay method.
User's recommendation: I don’t know yet. Depends on this outcome.
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Verified Reviewer |
North Kingstown, Rhode Island
Want to keep full order with discounts but already checked out 4
I checked out 4 items and wanted to return 1 item. But I have changed my mind when I realized the discount was better to keep all 5 items.
Ive been charged already for 4 . Can I change my mind and keep all 5 items?
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Verified ReviewerMissing a personal item
I wanted to see if I accidentally mailed my wired JBL earbuds with a return, but couldn't talk to a person.
- Love it
- Can be expensive
Preferred solution: A call to see if there was an additional item in the package I returned.
User's recommendation: Have the ability to speak to someone
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Verified ReviewerMissing shoes in order received.
I can't check out because the shoes claimed to have been sent were not in the box. I've been out of town and just opened the box.
Please call me at (214) 918-****. There was no receipt in the box.
- First time missing item in order and no receipt
Preferred solution: Deliver product or service ordered
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I've been trying to log in for 3 days. Can't get in, can't change password