Stitch Fix
Reviews and Complaints

Will not accept any payment: Venmo, American Express, Visa. I have tried several times. This has become time-consuming for something that was supposed to be easy.

Keeps telling me my email is wrong I need to talk with a live person I am very unhappy. Please someone respond to me. Im beginning to think I have be scammed

The neck of my Gillian pocket t-shirt is raveling, and I have never worn it! I would love to talk to a human. I have tried to call twice.

I have not received my stitch fix yet. Why is it taking so long? I got a email saying it was shipped last Tuesday.

I have written Stitch Fix many times, at least 12 times, telling them that I haven't received my order yet, and I have no response except for them to say I'm sorry and I'll get another order out to you, but I haven't received another order. My package is missing, and I'm very ticked off. Don't use Stitch Fix.

This company made a mistake regarding my refund and then refused to assist me further when I sent an email asking for my refund. Instead, I was told they would close my account.

This was their way of helping their customer. I was supposed to get a full refund for three items. Instead, I got a call saying they made an error and had given me a store credit and so they could not refund me without charging me again.

Then, they only put a portion of the store credit on my card, but it was from yet another mistaken refund from another item. They are impatient and unhelpful.

I returned MIA Reena Flannel Knit Flats. Dark Grey sz6.5 shoes I need sz 6.

They are paid for. I need a return or refund. Thanks.

Sally Bush. sallyb44@***.com

I dont know what you are referring to... but please remove the (Pissed) moniker from my personal new account and inform me that you have done so. Thanks

I sent clothes back, and you took my money that was for bills. I would like my money back today.

Your system is trash. There is no one to talk to.

Stitchfix annoyingly doesnt have a custom service number to call and talk to a representative which makes issues much linger to resolve. Big company, yet minimal troubleshooting methods makes it seem like customer satisfaction doesnt matters

I want to inform you that I will return the items I don't need tomorrow. I will only keep the sneakers.

I checked on my fix thats being delivered today and its being sent to our old address. I changed my address on my account.

Have a phone number actually to talk to someone. Don't penalize customers for sending back an item and then losing the discount. When we order and specifically ask you not to send certain items but then you do it anyway!

Cant get support. Period.

No phone number provided and when I finally find it it is through their weird app. It then is just silent. A simple phone call would have saved my account.

I live in the desert. Dont put me in winter heavy clothes when it is 100 outside until November.

I have Alzheimer's and do things that I don't remember later. I need to delete my account and can't figure out how to do this. Can you please help me?