Stitch Fix
Stitch Fix Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stitch Fix reviews show a 2.7 star rating from 1,244 reviews and 31% would recommend; consumers are mostly neutral with a split 50/35 unfavorable/positive distribution.
Positive Feedback
Customers praise the quality, variety, and styling service and value the exchange, refund and cancellation policy and medium price level.
Negative Feedback / Risk Areas
- Frequent Stitch Fix customer complaints about poor customer service and inability to reach a live person.
- Billing and refunds issues, including charges without delivery and delayed refunds.
- Problems cancelling subscriptions, account access, and auto-ship or membership controls.
Key Takeaways for Future Customers
- Expect quality clothes but read Stitch Fix reviews first and monitor billing closely.
- Be prepared for potential delays on refunds and limited phone support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stitch Fix reviews show a 2.7 star rating from 1,244 reviews and 31% would recommend; consumers are mostly neutral with a split 50/35 unfavorable/positive distribution.
Positive Feedback
Customers praise the quality, variety, and styling service and value the exchange, refund and cancellation policy and medium price level.
Negative Feedback / Risk Areas
- Frequent Stitch Fix customer complaints about poor customer service and inability to reach a live person.
- Billing and refunds issues, including charges without delivery and delayed refunds.
- Problems cancelling subscriptions, account access, and auto-ship or membership controls.
Key Takeaways for Future Customers
- Expect quality clothes but read Stitch Fix reviews first and monitor billing closely.
- Be prepared for potential delays on refunds and limited phone support.
Media from reviews
Dallas, Texas
Did not order the order that was just delivered
I did not order anything from ya'll an would like to cancel my subscription an another orders do not send anything else
Preferred solution: Canceled subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milliken, Colorado
They sent me a box I cancelled and are forcing me to pay
Don't trust StitchFix and what they say. They just care about the money and how much they can get.
They don't care that I cancelled the box before it shipped they shipped it and sent it to me anyway and now they want me to pay for the box in the amount of $270 or pay $280 to send it back to them. I honestly hope no one else gets scammed like this.
Well, they still shipped the box to me. I looked at the clothes and items. Then I went to put the items in the return bag, and they didn't fit. I went to USPS and UPS, and the items were going to cost between $60 and $70 to ship back.
I told them I couldn't afford to send the clothes back, and they didn't fit into the return bag. They now want me to pay $270 for the box, and they won't allow me to wait until my big check comes into my account.
Now they want to press charges on me for stealing! Do not buy from this company!
- Nice clothes
- Only care about money
Preferred solution: I would like to pay for my items on December 30th in full.
User's recommendation: DO NOT BUY FROM STITCH FIX
Atlanta, Georgia
I didnt order anything and yall charged me!!!!!!
YALL CHARGED ME 20 DOLLARS FOR SOMETHING I NEVER BOUGHT!!! I DONT WANT WHATEVER YALL ARE SENDING ME I WAS JUST LOOKING AT YALLS APP!!! I NEED A REFUND NOW
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill my money 376,68 from my bank account,I didn’t know until I found it
I didn’t order anything,I don’t know how the order placed,and when I called nobody answered on the phoneAnd it’s more than two weeks and I didn’t receive my refund yet
Canceled order i never order to back my 376.68$ cause thats stilling,I never order I need my money back in soon emergency need its 1 week now when I can receive my money in my account
Preferred solution: Full refund
User's recommendation: I will not be a customer with you in the future sorry I can’t
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackage
Never received my package cant access my account sent out multiple emails no response from them smh.
- Need a contact number to be reach at
- Need a contact number to be reach at
Preferred solution: Contact me to find out what happened to the package
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sylva, North Carolina
Returning
The items just weren't my style! I was very disappointed. The jeans were not me at all; jewelry I don't need at all.
- I like that i can return something that i dont like
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I returned my Stitch Fix box to USPS in my town, and I would like a refund for the items that were inside the box that Stitch Fix received on the 24th of January at the mail post office I sent the package to.
- Be happy
Preferred solution: Full refund
User's recommendation: Try too refund your account with money from returning your package to stitch fix.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate payment
I can't log in to my account to update my payment method. And I just called, and nobody answered or communicated at all.
- Ok clothes
- Terrible service when it comes to active accounts
Preferred solution: Full refund
User's recommendation: No , I wouldn’t recommend to future customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestions regarding ordered items
I have now spent 30 minutes trying to make a phone call. They sent you a code in the email.
You have five minutes to respond. I put in the code they sent me, and then you can't log in to make a freaking phone call. Yes, oh, I'm just the title when they send you an email is 'pissed off customer.' I wasn't pissed off when I started, but I am now. It should not be that hard to speak to a human being.
You should be able to punch in the phone number and call someone, not this stupid. Let me email you a code and fill in this information, and then I'll think about letting you call.
- Cannot cancel
- Cannot reach anyone by phone
Preferred solution: Talk to a human being. Cancel one ordered item. Find out about non-delivered order items.
User's recommendation: Use another company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel stitch fix subscription
I called to cancel my subscription and just got a damn recording. I want to talk to a human! I would not recommend this company to anyone.
Preferred solution: Cancel my subscription
Roseville, California
Need my money or clothes back
I accidentally sent my Daily Look package to Stitch Fix. They told me they would return my package to me.
They never did, and Daily Look has charged me.
I need to get in touch with someone. I've texted, I've emailed, and nothing.
- Been a member for a while
- No live customer service agents and shady
Preferred solution: $1058 dollars that daily look has charged me or my clothes back
User's recommendation: Don’t use itv
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI had trouble getting into my account
I was trying to get it to where I could make a payment on the pants and sweater that I kept. I sent the rest back, but I could not get into my account, and now they're telling me that I can't do it like that. I'm disabled and was trying to get myself a new outfit, so I'm on a fixed income, and I stated that when I first filled the Stitch Fix out.
- Pros have my size and style
- Closed my account
Preferred solution: Set it up where I can make payments. My total is only $130
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Garland, Texas
Can’t afford the items I was sent
I really like three out of the five things in my box, but they are pricey and I can't afford those things right now, so I'm gonna send all of them back. I'm very upset. I mean, I'm so surprised you guys don't have something where you can divide them into four payments or something like that, but I totally understand.
- Great style options
- To pricey
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssue on payment on the account. Re-ordered the Doctors tennis shoes. I got in Red and Navy.
No human contact
I appreciate the high-quality clothes however, my account was locked up and I couldnt buy the same tennis shoes in red that I have in light gray very unhappy with reaching out to customer service
- Quick uqu
- Little pricey
Preferred solution: Full refund
User's recommendation: News live humans for customer service help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInquire why I’m locked out. Update billing info
Lost connection
Need call back please 925 323****
I need to update credit card but am locked ou of acct
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Middleport, Ohio
Money taken out of my account
I had signed up and you guys have sent some items out that did not come to my address and I do not have the items and you took $500 almost out of my account and I will need that back so I can pay rent
Preferred solution: Full refund
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