Stitch Fix
Stitch Fix Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stitch Fix shows a 2.7 star rating from 1248 reviews, with 31% likely to recommend; consumers are mostly neutral and the distribution skews toward unfavorable responses.
Key Takeaways for Future Customers
- Read Stitch Fix reviews for fit and style consistency before subscribing to a membership.
- Expect medium price level and good variety of clothes but plan for possible delays in support.
- Know refund and exchange policies ahead of time to manage returns and billing.
Negative Feedback / Risk Areas
- Frequent Stitch Fix customer complaints cite poor customer service and difficulty reaching a human representative.
- Billing issues, unexpected charges, missing refunds, and problems canceling subscriptions or auto-ship are common.
- Many users report lost or misdelivered packages and trouble with account access affecting returns and refunds.
Positive Feedback
Reviewers praise the quality, variety, and styling service; several note great clothes and good products when orders align with preferences.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stitch Fix shows a 2.7 star rating from 1248 reviews, with 31% likely to recommend; consumers are mostly neutral and the distribution skews toward unfavorable responses.
Key Takeaways for Future Customers
- Read Stitch Fix reviews for fit and style consistency before subscribing to a membership.
- Expect medium price level and good variety of clothes but plan for possible delays in support.
- Know refund and exchange policies ahead of time to manage returns and billing.
Negative Feedback / Risk Areas
- Frequent Stitch Fix customer complaints cite poor customer service and difficulty reaching a human representative.
- Billing issues, unexpected charges, missing refunds, and problems canceling subscriptions or auto-ship are common.
- Many users report lost or misdelivered packages and trouble with account access affecting returns and refunds.
Positive Feedback
Reviewers praise the quality, variety, and styling service; several note great clothes and good products when orders align with preferences.
Media from reviews
Cincinnati, Ohio
Order messed up
- - The order had clothes that don't fit or match my style.
- - I want a credit and a new order with items that fit.
- - I like skinny jeans and Nike.
I placed an order and they sent me all clothes that don't fit my style. Very disappointed.
I want a new order. I need them to credit and send me items that fit.
I like skinny jeans and I'm 5'9'. I like Nike, etc.
Preferred solution: Either a refund or better stylist
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milliken, Colorado
They sent me a box I cancelled and are forcing me to pay
- - Box shipped after cancellation; items didn't fit.
- - Return shipping is estimated at $60-$70.
- - They demand $270 and threaten stealing charges.
Don't trust StitchFix and what they say. They just care about the money and how much they can get.
They don't care that I cancelled the box before it shipped they shipped it and sent it to me anyway and now they want me to pay for the box in the amount of $270 or pay $280 to send it back to them. I honestly hope no one else gets scammed like this.
Well, they still shipped the box to me. I looked at the clothes and items. Then I went to put the items in the return bag, and they didn't fit. I went to USPS and UPS, and the items were going to cost between $60 and $70 to ship back.
I told them I couldn't afford to send the clothes back, and they didn't fit into the return bag. They now want me to pay $270 for the box, and they won't allow me to wait until my big check comes into my account.
Now they want to press charges on me for stealing! Do not buy from this company!
- Nice clothes
- Only care about money
Preferred solution: I would like to pay for my items on December 30th in full.
User's recommendation: DO NOT BUY FROM STITCH FIX
Atlanta, Georgia
I didnt order anything and yall charged me!!!!!!
YALL CHARGED ME 20 DOLLARS FOR SOMETHING I NEVER BOUGHT!!! I DONT WANT WHATEVER YALL ARE SENDING ME I WAS JUST LOOKING AT YALLS APP!!! I NEED A REFUND NOW
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation
I canceled any future orders with my last order. I did not order anything else. I'm returning this order to you and again, do not send me anything else.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill my money 376,68 from my bank account,I didn’t know until I found it
I didn’t order anything,I don’t know how the order placed,and when I called nobody answered on the phoneAnd it’s more than two weeks and I didn’t receive my refund yet
Canceled order i never order to back my 376.68$ cause thats stilling,I never order I need my money back in soon emergency need its 1 week now when I can receive my money in my account
Preferred solution: Full refund
User's recommendation: I will not be a customer with you in the future sorry I can’t
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’ve had stitch fix for quite some time I have never had any problem whatsoever until now, so if I can’t resolve this problem, I do not want any more stitch fix ever because I am not paying money for
- - Package dropped at White Bear Lake, MN post office and not received.
- - They were charged for Stitch Fix they do not have; seeking resolution.
I am very upset right now. I dropped off my stitch fix two days after it came to my house at White Bear Lake post office in Minnesota and now you never received it.
I am very upset.
I do not want to pay for my stitch fix and you ran it on my card. I brought it to the post office right away and I dont know where it is but I dont have it.
User's recommendation: Usually I have everything good to say about stitch fix but right now I have nothing good to say
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFIX ACCOUNT, speak to human
- - Account is locked and there was no reply to calls or emails.
- - Stitch Fix stopped mailing orders.
- - No place to update billing after getting a new card.
Nothing, no return call or email. I tried to reach out to Stitch Fix after they locked out my account.
For some reason, they stopped mailing me orders. I got a new credit card; however, there's no spot on their file to go in and update the billing.
This has been quite frustrating. I wish I could get cute clothes, but Stitch Fix doesn't make it easy.
- Great clothes
- Service
User's recommendation: Have some customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeing charged for items i didn't order or have
I place one order for $23 dollars and have been charged over $200 dollars for items never received. So what am I being charged for and how do I return items.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelled subscription
Very bad service I got a recording on the telephone and then it just hung up and so I never got to speak to anyone very very disappointed and bad service. Definitely want to cancel my subscription.
Preferred solution: Cancellation of my subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtra day to return stiff
I am on the road; I make it home today. I haven't looked at any of the clothes you have sent me, so can I get an extra day?
Holland, Ohio
Package never arrived
Package never arrived and I'm pissed about it! I paid $20 for a package that never showed up! I want a refund or my package.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Did not order the order that was just delivered
I did not order anything from ya'll an would like to cancel my subscription an another orders do not send anything else
Preferred solution: Canceled subscription
Nixa, Missouri
Can't reach anyone
- - Package arrived 2 weeks after I returned the first; I asked for an extension to mail it back, but they’re charging my account and blocking checkout.
I was sent a package 2 weeks after returning the first one, asked for an extension to mail it back, was busy, and couldn't send it back in 3 days. They are trying to charge my account and won't let me check out.
I should have known better when there's no number that customer service will respond to; there's something wrong! Someone better call me.
I'm 71 years old and being taken advantage of. My fixes were only to come every 3 months.
Preferred solution: To cancel this program and quit trying to charge me for items I'm returning
User's recommendation: They are only after your money and they don't listen to what you want
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackage
Never received my package cant access my account sent out multiple emails no response from them smh.
- Need a contact number to be reach at
- Need a contact number to be reach at
Preferred solution: Contact me to find out what happened to the package
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHopefully, I fixed the problem. I changed all the sizes for my outfits. And hopefully you guys will start sending me the right outfits. I want dresses now and nice shoes and stuff like that. According
- - My first order was exciting as I started a new job with new clothes to try.
- - Item was described as beautiful and I got A2X, not close to a 2X.
The issues were mot fixed
My very first order was so exciting because I started a new job, and I had new clothes to try. I opened up the bat.
I opened them up. OMG, the beautiful bat.
You guys sent me A2X. I'm not even close to being a two X.
- Was wrong sizes and wrong style mist if my stuff is dresses tanks shirt sexy sexy stuff
Jacksonville, Florida
My order never came
- - The customer says their wedding order didn't arrive.
- - They have no confirmation number and fear the order may have been stolen.
Over and over again I tried to call these people my wedding did not come I don't know why my order is not here I don't know if somebody stole my order or not I don't have no confirmation number I don't have anything so what is going on what's really stitches doing this *** sucks I'm done trying to order online
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