Stitch Fix
Stitch Fix Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stitch Fix reviews show a 2.7 star rating from 1,239 reviews with 31% saying they would likely recommend; rating distribution is about 47% unfavorable and 37% positive, leaving most consumers neutral.
Positive Feedback
Customers praise the quality and variety of clothes, good product selection, helpful styling options, and a medium price level that many find reasonable.
Negative Feedback / Risk Areas
- Frequent Stitch Fix customer complaints about inability to reach a live agent or poor customer service.
- Billing issues and unexpected charges, including disputes over refunds and delayed refunds.
- Subscription and auto-ship cancellation problems and delivery or return mishandling.
Key Takeaways for Future Customers
- Expect good clothes but monitor charges and keep documentation for refunds or billing disputes.
- Be prepared for limited phone support; use email/chat and confirm subscription cancellations in writing.
- Allow extra time for return processing and follow up persistently with customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stitch Fix reviews show a 2.7 star rating from 1,239 reviews with 31% saying they would likely recommend; rating distribution is about 47% unfavorable and 37% positive, leaving most consumers neutral.
Positive Feedback
Customers praise the quality and variety of clothes, good product selection, helpful styling options, and a medium price level that many find reasonable.
Negative Feedback / Risk Areas
- Frequent Stitch Fix customer complaints about inability to reach a live agent or poor customer service.
- Billing issues and unexpected charges, including disputes over refunds and delayed refunds.
- Subscription and auto-ship cancellation problems and delivery or return mishandling.
Key Takeaways for Future Customers
- Expect good clothes but monitor charges and keep documentation for refunds or billing disputes.
- Be prepared for limited phone support; use email/chat and confirm subscription cancellations in writing.
- Allow extra time for return processing and follow up persistently with customer service.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Talking about my bill
Im trying to talk to someone about extending my bill until the 29 th of this month . I dont get paid until the 29 th
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milliken, Colorado
They sent me a box I cancelled and are forcing me to pay
Don't trust StitchFix and what they say. They just care about the money and how much they can get.
They don't care that I cancelled the box before it shipped they shipped it and sent it to me anyway and now they want me to pay for the box in the amount of $270 or pay $280 to send it back to them. I honestly hope no one else gets scammed like this.
Well, they still shipped the box to me. I looked at the clothes and items. Then I went to put the items in the return bag, and they didn't fit. I went to USPS and UPS, and the items were going to cost between $60 and $70 to ship back.
I told them I couldn't afford to send the clothes back, and they didn't fit into the return bag. They now want me to pay $270 for the box, and they won't allow me to wait until my big check comes into my account.
Now they want to press charges on me for stealing! Do not buy from this company!
- Nice clothes
- Only care about money
Preferred solution: I would like to pay for my items on December 30th in full.
User's recommendation: DO NOT BUY FROM STITCH FIX
Atlanta, Georgia
I didnt order anything and yall charged me!!!!!!
YALL CHARGED ME 20 DOLLARS FOR SOMETHING I NEVER BOUGHT!!! I DONT WANT WHATEVER YALL ARE SENDING ME I WAS JUST LOOKING AT YALLS APP!!! I NEED A REFUND NOW
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill my money 376,68 from my bank account,I didn’t know until I found it
Canceled order i never order to back my 376.68$ cause thats stilling,I never order I need my money back in soon emergency need its 1 week now when I can receive my money in my account
Preferred solution: Full refund
User's recommendation: I will not be a customer with you in the future sorry I can’t
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestions regarding ordered items
I have now spent 30 minutes trying to make a phone call. They sent you a code in the email.
You have five minutes to respond. I put in the code they sent me, and then you can't log in to make a freaking phone call. Yes, oh, I'm just the title when they send you an email is 'pissed off customer.' I wasn't pissed off when I started, but I am now. It should not be that hard to speak to a human being.
You should be able to punch in the phone number and call someone, not this stupid. Let me email you a code and fill in this information, and then I'll think about letting you call.
- Cannot reach anyone by phone
- Cannot cancel
Preferred solution: Talk to a human being. Cancel one ordered item. Find out about non-delivered order items.
User's recommendation: Use another company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel stitch fix subscription
I called to cancel my subscription and just got a damn recording. I want to talk to a human! I would not recommend this company to anyone.
Preferred solution: Cancel my subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssue on payment on the account. Re-ordered the Doctors tennis shoes. I got in Red and Navy.
No human contact
I appreciate the high-quality clothes however, my account was locked up and I couldnt buy the same tennis shoes in red that I have in light gray very unhappy with reaching out to customer service
- Quick uqu
- Little pricey
Preferred solution: Full refund
User's recommendation: News live humans for customer service help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cincinnati, Ohio
Can't log in to make payment
Customer service is not good
Not good customer service when it comes to dealing with account payment. I tried to make a payment, then they locked me out. smh.
- Good clothing
- Bad customer service
Preferred solution: Price reduction
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Unbelievably hard to talk to an actual human! Still have not.
Terrible personal service. If I wanted to speak to a machine I would request one.
Still can't check out.
If they charge me I will be pissed off, and will report as fraud as I have returned many of the items! Disgusted
Aberdeen, Washington
I'm going to hospital and need to cancel my 1/14/26 order
I'm trying to unsubscribe and cancel my oder. The delivery needs to be canceled for 1/14/26. In hospital.
- Fashion experts
- Ability to unsubscribe
Preferred solution: Full refund
User's recommendation: Are Goodnight
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Order
I dont want to receive any more items I would like to unsubscribe the clothes arent really my style at all
- Delivery
- Not applicable
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Clinton, Iowa
Bad company
I TRIED FOR 2 AND A HALF TO REACH YOU. NOTHING WORKED.
I CALLED AND THAT IS A WAST OF TIME. THE LAST TIME I SPEND 150 DOLLARS ON A GIFT CARD!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor quality clothes sent and refused return
I received a package in September and kept it when I tried the outfits they. did not fit right.
I tried calling several times but did not get through . Then I received another fix in Dec. wore one of the sweater and the color ran all over my clothes dress pants under garments etc. very disappointed and finally when some one responded Axel was the name and said you cannot return anything from September.
I have been a customer since 2000.
And not happy with the response . Please take the September fix back and the red sweaters from December that are ruining my expensive clothes.
User's recommendation: I will discontinue all fixes from you and not recommend any one to you,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI got charge
I got a charge and never got a package. Im confused.
It was 205.16. Im showing that I got things and I thought delay on package cause of holidays
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roseville, California
My shipment has been returned to sender because I can't take them vacation right now, it has been returned and my account is closed, thank 2
I have had an injury and can't use them. I have been trying to close my account.
Please just close my account.
Please just close my account. This is not what I was looking for.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn is in the mail
Package is late but it's in the mail. Do not charge my account or you will sue. You will make my rent check bounce and you will pay all the fees.
Denise Hales
618 Railroad Ave
Apt 2
Myrtle Point, Oregon 97458
- Clothes never fit right
Preferred solution: full compensation of
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