Stitch Fix
Stitch Fix Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stitch Fix has 2.8 star rating based on 1586 customer reviews. Consumers are mostly neutral.
33% of users would likely recommend Stitch Fix to a friend or colleague.
- Rating Distribution
Pros: Great clothes, Good variety and good products, Great service.
Cons: How hard it is to contact a real person, How hard it is to get in touch with someone, Customer service number response team.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stitch Fix has 2.8 star rating based on 1586 customer reviews. Consumers are mostly neutral.
33% of users would likely recommend Stitch Fix to a friend or colleague.
- Rating Distribution
Pros: Great clothes, Good variety and good products, Great service.
Cons: How hard it is to contact a real person, How hard it is to get in touch with someone, Customer service number response team.Recent recommendations regarding this business are as follows: "Don't buy from them", "Answer the phone and talk to customers who have been unable to resolve problems online", "How about actually talking to your customers", "Great customer service!", "I love Stitch Fix clothing.".
Most users ask Stitch Fix for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Stitch Fix Reviews
"Need dress pants (out fit) for a very important date"
Not able to assess ur web site. Would like to speak with live person. Do u ofter that option? Really just want to t a lj to live I person
"Need information on keeping and returning merchandise"
I want to speak to someone no emailing Even asking for more symbols is ridiculous just answer the phone
Durham, North Carolina
Confusing emails
I had to look up a phone number to call but after leaving a voicemail I was called back a few hours later. My issue was completely resolved and I was informed that I could have done a live chat and requested a call back.
I felt it was easier to explain my issue verbally than type it out. So its all good now.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged item
The neck of my Gillian pocket t-shirt is raveling, and I have never worn it! I would love to talk to a human. I have tried to call twice.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
This company made a mistake regarding my refund and then refused to assist me further when I sent an email asking for my refund. Instead, I was told they would close my account.
This was their way of helping their customer. I was supposed to get a full refund for three items. Instead, I got a call saying they made an error and had given me a store credit and so they could not refund me without charging me again.
Then, they only put a portion of the store credit on my card, but it was from yet another mistaken refund from another item. They are impatient and unhelpful.
- Lousy customer service
- Inaccurate refunds
Preferred solution: Apology
User's recommendation: Do Not shop here do not shop for clothing online.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund styling fee
I canceled stitch fix but still being charged the styling fee
I do not want to continue with stitch fix. This ridiculous that I cant talk to a live person
- Difficult to cancel
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Don't answer the phone
I sent clothes back, and you took my money that was for bills. I would like my money back today.
Your system is trash. There is no one to talk to.
- Do t have to shop in stores
- Getting a fix with nothing you like in the box
Preferred solution: Full refund
User's recommendation: Don't buy from them
Baltimore, Maryland
Refund for my styling fee since my account is not active
I signed up for a stitch fix box and gave all my information and when I went to pay with my PayPal account you guys took the styling fee money and then discontinued my account it's now says not active so I need my refund back now please. My phone number is miamekins@***.com
And my phone number is 443-852-****
User's recommendation: Don't do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShipping address
My order was sent to a previous address after it had been updated on the website. I was informed that shipping address changes required payment information to be updated as well.
Consequently, I updated all information, and the shipping address has been corrected. A full refund was issued since the order could not be rerouted and the items ordered were no longer in stock.
User's recommendation: Great customer service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boise, Idaho
Helping daughter who cannot log into her account
My daughter is trying to log into her account to reactivate it and update her profile after returning to the USA. Her email is being rejected no matter what she tries.
User's recommendation: Answer the phone and talk to customers who have been unable to resolve problems online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Norman, Oklahoma
Put on hold
Wanted to put orders on hold. Could not find application on web site. And unable to speak with anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Minneapolis, Minnesota
Resolved: I didn't order anything why are sending me things?
I haven't spoken to anyone
I didn't order anything so please stop sending me things you people think you can send me stuff I didn't ask and you expect me to pay sorry it don't work that way so stop sending me things to me I tried to call you but you sent me too do this please leave me alone I would appreciate it very much
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpset and disappointed..
A few months ago, I started using Stitch Fix because I kept seeing advertisements for it. I thought it was cool that there was an app that helped people find their style.
I started a membership with them and looked through the clothing to try to find a specific style for me. I'm not sure, I might just be too picky, but I didn't like any of the styles they were showing me. So, I was pretty much done with the app and quickly realized that after being charged $20 multiple times, I wasn't really using the app. I thought I'd cancel my membership.
In the process of canceling my membership, they sent me clothing that I did not ask for. I'm thinking they sent me clothing because of my membership, right before I canceled it. I did not know what would happen to me next. The clothing I received was not my style, and frankly, ugly.
Since I thought it was free, I didn't mind. At this point, I contacted customer service about the cancellation of my membership and, thinking I was done with Stitch Fix for good.
Until today, when I woke up and found out they had charged my card for $400! I am very upset and disappointed.
- Helpful to those who want to get styled
Preferred solution: Full refund
Godley, Texas
Need dress pants (out fit) for a very important date
Not able to assess ur web site. Would like to speak with live person.
Do u ofter that option? Really just want to t a lj to live I person
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClose my account
I've said all I wanted to say. I don't want to say anymore.
This is why I sick of this.
I have filled it out 3 times. I am not writing 100.
Dallas, Texas
Return label missing
Received my fix but no return label on return bag, waiting on response from stitch fix and its been two days and its due back after 3 days
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Returned a previously purchased item
Company fixed the issue and I have been provided with apology. they made a mistake ans apologized and gave me the refund.
I returned a green dress that I previously purchased with my last returns. I did not receive a credit for the dress, and I did not receive it back.
What happened to the dress and/or my refund? Thank you, Mary
- Delivery
- Not able to speak with anyone
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: New customer inquiry
I needed assistance with sizing and designs. New customer. Yes I was called.The rep was excellent.
I need assistance with size and style. I'm petite.
The fit varies depending on the clothes. As for shoes, I may be able to wear a size 7.
I'm not sure. I cannot buy from a store without a phone number.
Preferred solution: Need assistance with sizing.
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