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Stitch Fix

Stitch Fix

www.stitchfix.com
What is your customer experience with Stitch Fix?

Stitch Fix Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Stitch Fix has 2.8 star rating based on 1578 customer reviews. Consumers are mostly neutral.

  • 33% of users would likely recommend Stitch Fix to a friend or colleague.

  • Rating Distribution
  • Pros: Great clothes, Good variety and good products, Great service.
    Cons: How hard it is to contact a real person, How hard it is to get in touch with someone, Customer service number response team.

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Media from reviews

Stitch Fix - Refund styling fee
Stitch Fix - Damaged itemStitch Fix - Refund for my styling fee since my account is not activeStitch Fix - RefundStitch Fix - Refund - Image 2Stitch Fix - Refund - Image 3Stitch Fix - Refund - Image 4
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Top Stitch Fix Reviews

Positive Review

"Late returns"

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Hello, I received my Stitch Fix package on Thursday, 3/6/25, but I checked out before I could extend the return time because I had to go to school and didn't...

Critical Review

"Cancellation of any and all further shipments"

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You are unresponsive. Ive tried everything suggested and you continue to send me articles that I do not even open. I want my subscription canceled and I want...

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Sravya Gbd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Louis, Missouri

Cancellation of any and all further shipments

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You are unresponsive. Ive tried everything suggested and you continue to send me articles that I do not even open.

I want my subscription canceled and I want canceled now. No further shipments no charges.

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Jill E Vea

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Damaged item

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Stitch Fix - Damaged item

The neck of my Gillian pocket t-shirt is raveling, and I have never worn it! I would love to talk to a human. I have tried to call twice.

View full review
Loss:
$39

Preferred solution: Full refund

Krystle S Ycx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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Contains 1 confidential file for company representatives

This company made a mistake regarding my refund and then refused to assist me further when I sent an email asking for my refund. Instead, I was told they would close my account.

This was their way of helping their customer. I was supposed to get a full refund for three items. Instead, I got a call saying they made an error and had given me a store credit and so they could not refund me without charging me again.

Then, they only put a portion of the store credit on my card, but it was from yet another mistaken refund from another item. They are impatient and unhelpful.

View full review
Loss:
$132
Cons:
  • Lousy customer service
  • Inaccurate refunds

Preferred solution: Apology

User's recommendation: Do Not shop here do not shop for clothing online.

Yazmyne Fpo
map-marker Baltimore, Maryland

Refund for my styling fee since my account is not active

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Stitch Fix - Refund for my styling fee since my account is not active

I signed up for a stitch fix box and gave all my information and when I went to pay with my PayPal account you guys took the styling fee money and then discontinued my account it's now says not active so I need my refund back now please. My phone number is miamekins@***.com

And my phone number is 443-852-****

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User's recommendation: Don't do it

Resolved
Lira Yvr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Minneapolis, Minnesota

Resolved: I didn't order anything why are sending me things?

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Updated by user Apr 30, 2025

I haven't spoken to anyone

Original review Apr 29, 2025

I didn't order anything so please stop sending me things you people think you can send me stuff I didn't ask and you expect me to pay sorry it don't work that way so stop sending me things to me I tried to call you but you sent me too do this please leave me alone I would appreciate it very much

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Antwan H Ray

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Upset and disappointed..

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Stitch Fix - Upset and disappointed..
Contains 1 confidential file for company representatives

A few months ago, I started using Stitch Fix because I kept seeing advertisements for it. I thought it was cool that there was an app that helped people find their style.

I started a membership with them and looked through the clothing to try to find a specific style for me. I'm not sure, I might just be too picky, but I didn't like any of the styles they were showing me. So, I was pretty much done with the app and quickly realized that after being charged $20 multiple times, I wasn't really using the app. I thought I'd cancel my membership.

In the process of canceling my membership, they sent me clothing that I did not ask for. I'm thinking they sent me clothing because of my membership, right before I canceled it. I did not know what would happen to me next. The clothing I received was not my style, and frankly, ugly.

Since I thought it was free, I didn't mind. At this point, I contacted customer service about the cancellation of my membership and, thinking I was done with Stitch Fix for good.

Until today, when I woke up and found out they had charged my card for $400! I am very upset and disappointed.

View full review
Loss:
$378
Pros:
  • Helpful to those who want to get styled

Preferred solution: Full refund

Denise R Uxn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Close my account

Stitch Fix - Close my account
Stitch Fix - Close my account - Image 2
Stitch Fix - Close my account - Image 3
Contains 1 confidential file for company representatives

I've said all I wanted to say. I don't want to say anymore.

This is why I sick of this.

I have filled it out 3 times. I am not writing 100.

View full review
Resolved
Deborah N Yhu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: New customer inquiry

Stitch Fix - New customer inquiry
Updated by user Jan 18, 2025

I needed assistance with sizing and designs. New customer. Yes I was called.The rep was excellent.

Original review Jan 17, 2025

I need assistance with size and style. I'm petite.

The fit varies depending on the clothes. As for shoes, I may be able to wear a size 7.

I'm not sure. I cannot buy from a store without a phone number.

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Preferred solution: Need assistance with sizing.

Lynn W Mdr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return label

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Stitch Fix - Return label
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Stitch Fix - Return label - Image 3

You are sending me in circles just trying to get a return label for a purchased item! I need to return my items how do I get a return label!!!

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Preferred solution: Full refund

User's recommendation: Don't purchase from stitch fix unless you are very sure you are keeping it!

John L Zlw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Taking money out of my account that shouldn’t be taken out

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can't get ahold of anyone getting charged for stuff I never even ordered. you can't talk to an actual human, which is frustrating.

View full review
Loss:
$175

Preferred solution: Full refund

Domenico Jsl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Temple, Texas

Charges

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I restarted my account and I was told they would charge a $20 styling fee but I have two charges within two days one on 8 May and one on the seventh and I was wanting to know why theres two $20 charges or hold should I say

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Orlando S Hbc

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Verified Reviewer

Mistakenly put the wrong address and didn't receive my page

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God did not fix the problem. Y'all did not say y'all were going to reset my package, and y'all still have my money.

View full review
Loss:
$20

Preferred solution: I'd like to get my package or my money back

Latrese Ghn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chestnut Hill, Massachusetts

Pissed

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I need 3 months out for Ashton and to cancel his subscription not happy at all can't even get into my a account

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Juliah Wcl
map-marker Cartagena, Departamento De Bolivar

O person to fall with

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Getting people to answer the phone. I am unable to do a purchase because I cant toll to someone. Thanks

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Ulysess Dso
map-marker Cedar Falls, Iowa

Change email address

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Can not reach anyone to change email so that my account is current & they can reach out to me if needed

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Nykeria Tdb
map-marker Rochester, Massachusetts

No gift card sent

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No customer support phone number. I dont want to wait 1-2 days to resolve an issue. Why is there no phone number?

View full review

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