Stitch Fix
Stitch Fix Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stitch Fix has 2.8 star rating based on 1606 customer reviews. Consumers are mostly neutral.
32% of users would likely recommend Stitch Fix to a friend or colleague.
- Rating Distribution
Pros: Great clothes, Good variety and good products, Great service.
Cons: How hard it is to contact a real person, How hard it is to get in touch with someone, Customer service number response team.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stitch Fix has 2.8 star rating based on 1606 customer reviews. Consumers are mostly neutral.
32% of users would likely recommend Stitch Fix to a friend or colleague.
- Rating Distribution
Pros: Great clothes, Good variety and good products, Great service.
Cons: How hard it is to contact a real person, How hard it is to get in touch with someone, Customer service number response team.Recent recommendations regarding this business are as follows: "Don’t join until you get all the information!", "Give a time frame when product will be delivered so we can make arrangements", "Talk to someone", "Don't make any mistakes as there is no one to talk to.", "I cannot afford to continue with this plan.".
Most users ask Stitch Fix for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Stitch Fix Reviews
"Calls"
I never did get to speak with somebody. The best I could get was chat on the website. I wish you made talking to an actual person a priority. Once someone to...
"Fruod"
I WANT MY MONEY, OK THATS ALL AND GET A BETTER A SOFTWARE SO PEOPLE DONT GET STOLEN FROM OK DO BETTER THAN PLEASE!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I want to be a new client
No one called me as i requested. 407-574-****
Please call me so i can talk to a live person & place an order.
- No idea yet
- Crap customer service
Preferred solution: Become a new client
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI would like report to a fraud charge
Someone has been using my credit card information, and I have been charged for it. Please cancel all the accounts with my credit card information, and I want my full refund. Or I'm taking you people to court, and the point is I'm getting sick of this ***
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRecent on response to my call or email
I just joined and then received a $20 charge.
I sent an email and called about the matter and havent received a call or email back.
VERY difficult to use your system and Im not a happy camper!
- Sounds like a great service
- Unresponsive
Preferred solution: Full refund
User's recommendation: Don’t join until you get all the information!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFruod
I WANT MY MONEY, OK THATS ALL AND GET A BETTER A SOFTWARE SO PEOPLE DONT GET STOLEN FROM OK DO BETTER THAN PLEASE!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Union, Kentucky
Lawsuit
I am in the midst of creating a lawsuit against Stitch Fix for continuing to charge me $20 after canceling my account, which was not easy to do.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount issues
Without making any order charge on the credit card. You cannot do this. I am going to take legal action against your company.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Calls
I never did get to speak with somebody. The best I could get was chat on the website.
I wish you made talking to an actual person a priority. Once someone to pick up on chat, it still seem to take quite a while.
And waiting for someone to come on. Took a good 15 minutes or more.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn’t speak to anyone
Recording when somebody should've answered the phone and not sent to a recording. This is horrible customer service and not professional. I would prefer that someone call me back at 561-255-****.
- Things might get lost
Preferred solution: Deliver product or service ordered
User's recommendation: Talk to someone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: A order
They never came to the phone. My debt card was compromised after times and I did put another card on file. For some reason they dont want me as a customer
- I love a lot of the pieces picked out for me
- There is never anyone to talk to when needed
Preferred solution: Someone to tell me why they don’t want me as a customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHate stitch fix will never recommend
I hate stitch fix needed to talk to a person was never able to reach anyone. Let my telephone number and still have not received a call back. I never want to do business with stitch fix and I will advise everyone I know not to do business with stitch fix.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo order some clothes I’ve seen in your ads.
I would like information about ordering clothes I have seen in your ads. It states to order, but nothing happens when I press the button.
Very frustrating!!
Saukville, Wisconsin
I wasn’t able to talk to anyone
Not happy. My account has been charged and no delivery has been delivered. I would not recommend this service to anyone else again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBed service
Without making any order charge on my card please refund immediately otherwise I am going to consumer court. Respond immediately on 973-626-****
Preferred solution: Full refund
Need help with return and exchange
Answer the phone. I have a return and exchange. I accidentally hit FedEx return, but I am using the return labels that were in the packages.
Preferred solution: Change the return information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed more time
I need to extend my time bc Im in another state and my stitch fix box is in AZ I will not be in AZ UNTILL 3rd of NOVEMBER DUE TO MEDICAL ISSUES. I am currently doing Radiation treatments through the end of October please I need someone to contact me
509-521-****
Mharrelson2001@***.com
Thank you
Preferred solution: Time extended till 11-5-2025
I need help with a problem
I need to talk to someone about a return. I did the return online and got the shipping label.
I dropped it off at USPS; however, when I got home, I found an item I did not put in the shipping basket.
I need to know how I can ship it so it will be identified with the return. It is listed as one of the items on the return.
- I like the concept of the company
Preferred solution: Instructions on how to handle an item that was not put in the return package but is listed as a return.
User's recommendation: Don't make any mistakes as there is no one to talk to.
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