Stitch Fix
Stitch Fix Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stitch Fix has 2.7 star rating based on 1612 customer reviews. Consumers are mostly neutral.
32% of users would likely recommend Stitch Fix to a friend or colleague.
- Rating Distribution
Pros: Great clothes, Good variety and good products, Great service.
Cons: How hard it is to contact a real person, How hard it is to get in touch with someone, Customer service number response team.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stitch Fix has 2.7 star rating based on 1612 customer reviews. Consumers are mostly neutral.
32% of users would likely recommend Stitch Fix to a friend or colleague.
- Rating Distribution
Pros: Great clothes, Good variety and good products, Great service.
Cons: How hard it is to contact a real person, How hard it is to get in touch with someone, Customer service number response team.Recent recommendations regarding this business are as follows: "DO NOT BUY FROM STITCH FIX", "5stars for wonderful service and beautiful clothes", "Good luck", "Don’t join until you get all the information!", "Give a time frame when product will be delivered so we can make arrangements".
Most users ask Stitch Fix for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Stitch Fix Reviews
"My order has not shown up"
Not received my order and you took my money, but you took my money out of my account. I'm very displeased with this company. I would not recommend it to any of...
"Gift card"
Cannot chat or talk to anyone customer service is terrible!!![]{}}<<?>£££££mmn kk j had ddhh g k kn User's recommendation: Would not recommend
Cape May, New Jersey
Gift card
Cannot chat or talk to anyone customer service is terrible!!![]{}}<<?>£££££mmn kk j had ddhh g k kn
Preferred solution: Deliver product or service ordered
User's recommendation: Would not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milliken, Colorado
They sent me a box I cancelled and are forcing me to pay
Don't trust StitchFix and what they say. They just care about the money and how much they can get.
They don't care that I cancelled the box before it shipped they shipped it and sent it to me anyway and now they want me to pay for the box in the amount of $270 or pay $280 to send it back to them. I honestly hope no one else gets scammed like this.
Well, they still shipped the box to me. I looked at the clothes and items. Then I went to put the items in the return bag, and they didn't fit. I went to USPS and UPS, and the items were going to cost between $60 and $70 to ship back.
I told them I couldn't afford to send the clothes back, and they didn't fit into the return bag. They now want me to pay $270 for the box, and they won't allow me to wait until my big check comes into my account.
Now they want to press charges on me for stealing! Do not buy from this company!
- Nice clothes
- Only care about money
Preferred solution: I would like to pay for my items on December 30th in full.
User's recommendation: DO NOT BUY FROM STITCH FIX
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Berkeley Springs, West Virginia
Resolved: Improper delivery
Hey, you delivered a package to me at an address I haven't had for over five years. A next-door neighbor called me and asked what to do with it.
The package was delivered to a Utah address. I live in West Virginia. What do you suggest I do about this?
Please contact me immediately. Clo Reid 435-862-****
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dahlonega, Georgia
Closed my account
Stitch, fix closed my account after I paid for 4 boxes at $20 apiece. For styling fees, they're a big riff off. Someone needs to do something about this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSucks
My account was hacked and clothes were sent to my old address. I haven't lived there in a year.
I tried calling to report issue but no live agent.
I'm so angry someone received package which they did not send back and I'm being charged. Totally not fair.
Jackson, Tennessee
Sucks. Terrible. Cannot cancel. Contacting bbb!
Cannot cancel service. Cannot contact them by phone.
Beware! Buyer beware!
Buyer beware! Buyer beware!
- Cannot cancel
Preferred solution: Cancel service immediately!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI would like report to a fraud charge
Someone has been using my credit card information, and I have been charged for it. Please cancel all the accounts with my credit card information, and I want my full refund. Or I'm taking you people to court, and the point is I'm getting sick of this ***
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRecent on response to my call or email
I just joined and then received a $20 charge.
I sent an email and called about the matter and havent received a call or email back.
VERY difficult to use your system and Im not a happy camper!
- Sounds like a great service
- Unresponsive
Preferred solution: Full refund
User's recommendation: Don’t join until you get all the information!
Charlotte, North Carolina
My order has not shown up
Not received my order and you took my money, but you took my money out of my account. I'm very displeased with this company. I would not recommend it to any of my family or friends.
- Everything is a con
Preferred solution: Full refund
Charlotte, North Carolina
I never received my order but u took my money
I can't get ahold of anyone, so I'm displeased with this company. I think it looks like they are just taking people's money and not giving them the product.
- Did not get shipment
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFruod
I WANT MY MONEY, OK THATS ALL AND GET A BETTER A SOFTWARE SO PEOPLE DONT GET STOLEN FROM OK DO BETTER THAN PLEASE!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saluda, South Carolina
Fix was not delivered and says it was
My fix said it was delivered yesterday and was not! I want my bank information taken out of your system and it will not let me take it out.
Preferred solution: I want my bank information taken out of your system and it will not let me. I have not received my fix and will not be charged for clothes I did not receive
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Union, Kentucky
Lawsuit
I am in the midst of creating a lawsuit against Stitch Fix for continuing to charge me $20 after canceling my account, which was not easy to do.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount issues
Without making any order charge on the credit card. You cannot do this. I am going to take legal action against your company.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Calls
I never did get to speak with somebody. The best I could get was chat on the website.
I wish you made talking to an actual person a priority. Once someone to pick up on chat, it still seem to take quite a while.
And waiting for someone to come on. Took a good 15 minutes or more.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to get ahold of stitch fix I didn’t receive my package it says it’s delivered what do I do
My order says it's delivered but I haven't received it. I've asked my neighbors if they got it by mistake; they said no.
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