Stitch Fix
Stitch Fix Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stitch Fix has 2.8 star rating based on 1579 customer reviews. Consumers are mostly neutral.
34% of users would likely recommend Stitch Fix to a friend or colleague.
- Rating Distribution
Pros: Great clothes, Good variety and good products, Great service.
Cons: How hard it is to contact a real person, How hard it is to get in touch with someone, Customer service number response team.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stitch Fix has 2.8 star rating based on 1579 customer reviews. Consumers are mostly neutral.
34% of users would likely recommend Stitch Fix to a friend or colleague.
- Rating Distribution
Pros: Great clothes, Good variety and good products, Great service.
Cons: How hard it is to contact a real person, How hard it is to get in touch with someone, Customer service number response team.Recent recommendations regarding this business are as follows: "Don’t go with stitch fix if you want clothing that actually works for your style. I put no matter what style I put down. They got it wrong every time and I got charged for all the clothes that they sent me taken out of my bank account even though I sent them all back.", "Don’t use", "Dont ever get caught up because it's more of a scam and a waste of time", "Why was money taken from my account twice without authorization", "Clothes are really nice. I just can’t affo need to cancel my subscription. Sorry to have to leaverd them.".
Most users ask Stitch Fix for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Stitch Fix Reviews
"Late returns"
Hello, I received my Stitch Fix package on Thursday, 3/6/25, but I checked out before I could extend the return time because I had to go to school and didn't...
"Put on hold"
Wanted to put orders on hold. Could not find application on web site. And unable to speak with anyone
Oklahoma City, Oklahoma
Refund
Two of the three articles have been credited. It went well. We are waiting for the third article to reach their return department.
User's recommendation: I love Stitch Fix clothing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged item
The neck of my Gillian pocket t-shirt is raveling, and I have never worn it! I would love to talk to a human. I have tried to call twice.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
This company made a mistake regarding my refund and then refused to assist me further when I sent an email asking for my refund. Instead, I was told they would close my account.
This was their way of helping their customer. I was supposed to get a full refund for three items. Instead, I got a call saying they made an error and had given me a store credit and so they could not refund me without charging me again.
Then, they only put a portion of the store credit on my card, but it was from yet another mistaken refund from another item. They are impatient and unhelpful.
- Lousy customer service
- Inaccurate refunds
Preferred solution: Apology
User's recommendation: Do Not shop here do not shop for clothing online.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund styling fee
I canceled stitch fix but still being charged the styling fee
I do not want to continue with stitch fix. This ridiculous that I cant talk to a live person
- Difficult to cancel
Preferred solution: Full refund
Baltimore, Maryland
Refund for my styling fee since my account is not active
I signed up for a stitch fix box and gave all my information and when I went to pay with my PayPal account you guys took the styling fee money and then discontinued my account it's now says not active so I need my refund back now please. My phone number is miamekins@***.com
And my phone number is 443-852-****
User's recommendation: Don't do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Norman, Oklahoma
Put on hold
Wanted to put orders on hold. Could not find application on web site. And unable to speak with anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Minneapolis, Minnesota
Resolved: I didn't order anything why are sending me things?
I haven't spoken to anyone
I didn't order anything so please stop sending me things you people think you can send me stuff I didn't ask and you expect me to pay sorry it don't work that way so stop sending me things to me I tried to call you but you sent me too do this please leave me alone I would appreciate it very much
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpset and disappointed..
A few months ago, I started using Stitch Fix because I kept seeing advertisements for it. I thought it was cool that there was an app that helped people find their style.
I started a membership with them and looked through the clothing to try to find a specific style for me. I'm not sure, I might just be too picky, but I didn't like any of the styles they were showing me. So, I was pretty much done with the app and quickly realized that after being charged $20 multiple times, I wasn't really using the app. I thought I'd cancel my membership.
In the process of canceling my membership, they sent me clothing that I did not ask for. I'm thinking they sent me clothing because of my membership, right before I canceled it. I did not know what would happen to me next. The clothing I received was not my style, and frankly, ugly.
Since I thought it was free, I didn't mind. At this point, I contacted customer service about the cancellation of my membership and, thinking I was done with Stitch Fix for good.
Until today, when I woke up and found out they had charged my card for $400! I am very upset and disappointed.
- Helpful to those who want to get styled
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClose my account
I've said all I wanted to say. I don't want to say anymore.
This is why I sick of this.
I have filled it out 3 times. I am not writing 100.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Returned a previously purchased item
Company fixed the issue and I have been provided with apology. they made a mistake ans apologized and gave me the refund.
I returned a green dress that I previously purchased with my last returns. I did not receive a credit for the dress, and I did not receive it back.
What happened to the dress and/or my refund? Thank you, Mary
- Delivery
- Not able to speak with anyone
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: New customer inquiry
I needed assistance with sizing and designs. New customer. Yes I was called.The rep was excellent.
I need assistance with size and style. I'm petite.
The fit varies depending on the clothes. As for shoes, I may be able to wear a size 7.
I'm not sure. I cannot buy from a store without a phone number.
Preferred solution: Need assistance with sizing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn label
You are sending me in circles just trying to get a return label for a purchased item! I need to return my items how do I get a return label!!!
Preferred solution: Full refund
User's recommendation: Don't purchase from stitch fix unless you are very sure you are keeping it!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
Cancellation of any and all further shipments
You are unresponsive. Ive tried everything suggested and you continue to send me articles that I do not even open.
I want my subscription canceled and I want canceled now. No further shipments no charges.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnhappy with stitch fix at this time
I sent back the last package of all the clothes that were sent to me that I absolutely denied keeping. I sent it back, and I have yet to see the money that you all took out of my bank account refunded back to me for all those clothes.
- It be cute clothing if you were a perfect size runway model
- People who are choosing clothing for you are not reading the responses back
Preferred solution: Full refund
User's recommendation: Don’t go with stitch fix if you want clothing that actually works for your style. I put no matter what style I put down. They got it wrong every time and I got charged for all the clothes that they sent me taken out of my bank account even though I sent them all back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTaking money out of my account that shouldn’t be taken out
can't get ahold of anyone getting charged for stuff I never even ordered. you can't talk to an actual human, which is frustrating.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Temple, Texas
Charges
I restarted my account and I was told they would charge a $20 styling fee but I have two charges within two days one on 8 May and one on the seventh and I was wanting to know why theres two $20 charges or hold should I say
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