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Stitch Fix

Stitch Fix

www.stitchfix.com
What is your customer experience with Stitch Fix?

Stitch Fix Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Stitch Fix has 2.8 star rating based on 1563 customer reviews. Consumers are mostly neutral.

  • 34% of users would likely recommend Stitch Fix to a friend or colleague.

  • Rating Distribution
  • Pros: Great clothes, Good variety and good products, Great service.
    Cons: How hard it is to contact a real person, How hard it is to get in touch with someone, Customer service number response team.

View full overview ›

Media from reviews

Stitch Fix - Refund for my styling fee since my account is not active
Stitch Fix - RefundStitch Fix - Refund - Image 2Stitch Fix - Refund - Image 3Stitch Fix - Refund - Image 4Stitch Fix - Refund - Image 5Stitch Fix - Refund - Image 6
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What Users Say About Stitch Fix?

50%

of Users warn about poor customer service and lack of communication.

Unless you have hours to try unsuccessfully to reach a customer service representative who does not respond, don’t bother.

Please be aware that there is no way to contact them if you have any questions and/or concerns. Phone number gives you an email address that doesn't work.

30%

of Users caution against unexpected charges and difficulties with returns or cancellations.

Be prepared to pay for items you don't want because it's impossible to speak to a live representative when you have an issue with returns.

Don’t sign up. You may have a family emergency sometime and won’t be able to send back and they’ll charge you.

20%

of Users highlight good product quality and style variety.

The quality is great but the prices can be a bit high.

Yes. I enjoyed the clothes. But I don't actually pay that much for my clothes.

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Brooklen Fpk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cleveland, Tennessee

You can't get in touch with anyone on the phone

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I was charged $ 20 on my account which was canceled on Jan 27th, I no longer want anything to do with Stitch Fix, it's to hard to get in touch with you

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User's recommendation: Don't order anything from this company

Krystle S Ycx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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Contains 1 confidential file for company representatives

This company made a mistake regarding my refund and then refused to assist me further when I sent an email asking for my refund. Instead, I was told they would close my account.

This was their way of helping their customer. I was supposed to get a full refund for three items. Instead, I got a call saying they made an error and had given me a store credit and so they could not refund me without charging me again.

Then, they only put a portion of the store credit on my card, but it was from yet another mistaken refund from another item. They are impatient and unhelpful.

View full review
Loss:
$132
Cons:
  • Inaccurate refunds
  • Lousy customer service

Preferred solution: Apology

User's recommendation: Do Not shop here do not shop for clothing online.

Yazmyne Fpo
map-marker Baltimore, Maryland

Refund for my styling fee since my account is not active

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Stitch Fix - Refund for my styling fee since my account is not active

I signed up for a stitch fix box and gave all my information and when I went to pay with my PayPal account you guys took the styling fee money and then discontinued my account it's now says not active so I need my refund back now please. My phone number is miamekins@***.com

And my phone number is 443-852-****

View full review

User's recommendation: Don't do it

Antwan H Ray

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Upset and disappointed..

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Stitch Fix - Upset and disappointed..
Contains 1 confidential file for company representatives

A few months ago, I started using Stitch Fix because I kept seeing advertisements for it. I thought it was cool that there was an app that helped people find their style.

I started a membership with them and looked through the clothing to try to find a specific style for me. I'm not sure, I might just be too picky, but I didn't like any of the styles they were showing me. So, I was pretty much done with the app and quickly realized that after being charged $20 multiple times, I wasn't really using the app. I thought I'd cancel my membership.

In the process of canceling my membership, they sent me clothing that I did not ask for. I'm thinking they sent me clothing because of my membership, right before I canceled it. I did not know what would happen to me next. The clothing I received was not my style, and frankly, ugly.

Since I thought it was free, I didn't mind. At this point, I contacted customer service about the cancellation of my membership and, thinking I was done with Stitch Fix for good.

Until today, when I woke up and found out they had charged my card for $400! I am very upset and disappointed.

View full review
Loss:
$378
Pros:
  • Helpful to those who want to get styled

Preferred solution: Full refund

Denise R Uxn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Close my account

Stitch Fix - Close my account
Stitch Fix - Close my account - Image 2
Stitch Fix - Close my account - Image 3
Contains 1 confidential file for company representatives

I've said all I wanted to say. I don't want to say anymore.

This is why I sick of this.

I have filled it out 3 times. I am not writing 100.

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Resolved
Deborah N Yhu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: New customer inquiry

Stitch Fix - New customer inquiry
Updated by user Jan 18, 2025

I needed assistance with sizing and designs. New customer. Yes I was called.The rep was excellent.

Original review Jan 17, 2025

I need assistance with size and style. I'm petite.

The fit varies depending on the clothes. As for shoes, I may be able to wear a size 7.

I'm not sure. I cannot buy from a store without a phone number.

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Preferred solution: Need assistance with sizing.

Lynn W Mdr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return label

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Stitch Fix - Return label
Stitch Fix - Return label - Image 2
Stitch Fix - Return label - Image 3

You are sending me in circles just trying to get a return label for a purchased item! I need to return my items how do I get a return label!!!

View full review

Preferred solution: Full refund

User's recommendation: Don't purchase from stitch fix unless you are very sure you are keeping it!

Katherine B Ysq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My refund

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You have not issued my refund for the $271.00 for the 3 shirts and a pair of pants. I sent them back to you.

I have the receipt from the post office. I'm sick of dealing with you. I'm calling consumer affairs on you, and I'm ready to take legal action against you.

Katherine Burnett. rockie11211@***.com

View full review
Loss:
$271
Cons:
  • Are not sending my refund for 3 shirts and 1 pair of pants

Preferred solution: Full refund

KARIE W Lev

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Been billed

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I have been bailed twenty dollars and I don't know why because Y all done, build me $200 and something. So, why are you billing me?

20 more dollars? It don't make no sense and I don't want you to be billing me twenty dollars

View full review
Loss:
$20

Preferred solution: Why

Linda M Fnv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Acct is deactivated ?

Stitch Fix - Acct is deactivated ?

No one has helped me in the last four months! I've been a long-standing customer and would like some assistance!

I can't log in, so therefore I can't change or request anything! It keeps saying my account is deactivated. However, I keep receiving fixes every two months.

I even sent a note in my return fix this month to please contact me!

This is the worst customer service ever. Linda@***.com, 816-809-****.

View full review
Cons:
  • Customer service is horrible

Preferred solution: My account unlocked !

User's recommendation: Not at this point

Resolved
CAROL B Jkm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: About my credit card charge

Updated by user Mar 24, 2025

Company fixed the issue and I have been provided with apology. They explained how ordering on the web is and what’s the difference of stitchfix & freestyle ordering as well! They took care of it!

Original review Mar 09, 2025

Answer the phone! I need to speak to an actual live individual! My issue isn't solved, and I need to actually talk to a customer service representative!

Thank you,

Carol Barrow

893-443-****

View full review
Loss:
$6500
Pros:
  • Great clothes that fit
Cons:
  • No one to speak with do far

Preferred solution: An actual live individual to speak with!

User's recommendation: I won’t recommend yawl if I can’t speak to me!

Leander Dsx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Johns, Florida

Charge to my account

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I have a 20 dollar charge to my account that I never made! I tried calling to talk to someone, but was given the run around to log in to account.

Which I no longer have! Just want to talk on the phone with someone to straighten this out!

View full review
Jill K Kkn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lost fix

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Stitch Fix - Lost fix
Contains 1 confidential file for company representatives

I scheduled and previewed a fix several weeks ago. It did not arrive as scheduled last week. This week, I received an email from Stitchfix with a receipt that said, 'Sorry your fix did not work out.' I want to be sure no one else received the fix and also recoup the $20 styling fee I paid, as I did not receive the fix that was styled.

View full review
Loss:
$20

Preferred solution: Full refund

Romey Fex

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Germantown, Maryland

Damaged merchandise

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Theres no way to speak to a real person about quality issues anymore, and i have one or two damaged items every single month now. This is ridiculous.

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Ellen S Mqo
map-marker Avoca, New York

No answer

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I'm wondering when my order will ship. It's been a while.

No one answered my phone call.i tried two numbers. I ordered a sweater last week and it still haven't shipped.

View full review
Karen S Ntm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Berlin, Wisconsin

Problemswith order

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Stitch Fix - Problemswith order

You are unable to speak to a live person with the phone number for customer service, and that is incredibly dissatisfying. The call hangs up on you immediately.

This is terrible customer service. I am a size extra small for tops, but I continue to receive an incorrect top sized extra extra large. The tag says extra small, but the inside tag of the sweater indicates it's extra extra large and it's enormous. This has happened twice.

I've reached out to my stylist. I would like a refund of my $20 styling fee, charged twice.

I need someone to call me, please. My number is 414-840-****.

View full review

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