Stitch Fix
Stitch Fix Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stitch Fix has a 2.7 star rating based on 1252 customer reviews and 31% would likely recommend; overall sentiment is mostly neutral.
Key Takeaways for Future Customers
- Stitch Fix reviews note good clothes and product variety with medium price level.
- Expect subscription and auto-ship management to require attention.
- Many customers seek refunds and ask about billing or account access.
Negative Feedback / Risk Areas
- Repeated customer complaints about reaching a real person and poor customer service.
- Reports of unauthorized charges, billing disputes, and delayed refunds.
- Delivery issues: wrong address, missing packages, account lockouts, and cancellation problems.
Positive Feedback
Reviewers value diversity of products and some report timely credits and good items when service works.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stitch Fix has a 2.7 star rating based on 1252 customer reviews and 31% would likely recommend; overall sentiment is mostly neutral.
Key Takeaways for Future Customers
- Stitch Fix reviews note good clothes and product variety with medium price level.
- Expect subscription and auto-ship management to require attention.
- Many customers seek refunds and ask about billing or account access.
Negative Feedback / Risk Areas
- Repeated customer complaints about reaching a real person and poor customer service.
- Reports of unauthorized charges, billing disputes, and delayed refunds.
- Delivery issues: wrong address, missing packages, account lockouts, and cancellation problems.
Positive Feedback
Reviewers value diversity of products and some report timely credits and good items when service works.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Upset
y'all did not update my address and sent items to an abandoned address. I'm not paying for anything at all.
- Not letting customers update their address and sending packages to wrong address
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milliken, Colorado
They sent me a box I cancelled and are forcing me to pay
- - Box shipped after cancellation; items didn't fit.
- - Return shipping is estimated at $60-$70.
- - They demand $270 and threaten stealing charges.
Don't trust StitchFix and what they say. They just care about the money and how much they can get.
They don't care that I cancelled the box before it shipped they shipped it and sent it to me anyway and now they want me to pay for the box in the amount of $270 or pay $280 to send it back to them. I honestly hope no one else gets scammed like this.
Well, they still shipped the box to me. I looked at the clothes and items. Then I went to put the items in the return bag, and they didn't fit. I went to USPS and UPS, and the items were going to cost between $60 and $70 to ship back.
I told them I couldn't afford to send the clothes back, and they didn't fit into the return bag. They now want me to pay $270 for the box, and they won't allow me to wait until my big check comes into my account.
Now they want to press charges on me for stealing! Do not buy from this company!
- Nice clothes
- Only care about money
Preferred solution: I would like to pay for my items on December 30th in full.
User's recommendation: DO NOT BUY FROM STITCH FIX
Atlanta, Georgia
I didnt order anything and yall charged me!!!!!!
YALL CHARGED ME 20 DOLLARS FOR SOMETHING I NEVER BOUGHT!!! I DONT WANT WHATEVER YALL ARE SENDING ME I WAS JUST LOOKING AT YALLS APP!!! I NEED A REFUND NOW
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey’re sending duplicates of things already ordered and when you return them it appears that the price is not coming off the bill,and that’s not right
- - I canceled future orders in March and would return unwanted items.
- - In April a new order arrived; I returned everything but three items.
I canceled any future orders in March. I stated I would be returning the items I didn't want and not to send anything else.
In April, you guys sent me another order in which I returned everything but three items using the return label. I have my receipt.
- Some are nice clothes
- Or variety
- Not enough return time
Preferred solution: I would like to have the first order calculated correctly,deducting the price of the returns.Since I returned most of the second order,I want the price adjusted to the one capris and 2 blouses I have.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dearborn Heights, Michigan
I just want too know what happen on april29. 2026 can you tell me what happen
Deliver status notification failure too the wrong address on april29.2026 I hope you can help me out I need what order it is thank you Patti crowley
User's recommendation: You have a lot nice stuff
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation
I canceled any future orders with my last order. I did not order anything else. I'm returning this order to you and again, do not send me anything else.
San Antonio, Texas
I'm trying to pay my bill online and I'm not having any luck
I've been online trying to pay my bill with no luck. Please contact me so I can get this problem resolved.
Y'all want 100 symbols? I don't have anything else to say. I just need help. Please contact me as soon as possible so I can get this bill paid.
I would appreciate your fast reply. I'm still typing because you want a hundred symbols.
Preferred solution: I'm trying to pay my bill online but I'm not having any luck with that
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
La Vergne, Tennessee
It is too difficult to make contact and talk to a real person
I am unable to get into my account even thought I changed my password and it was confirmed as changed
Fairfield, Texas
My previous email was hacked this my need email was Duncandonna42@***.com
Stitch Fix recently took $20 out of my banking account without permission!! My previous email duncandonna42@***.com was hacked this is my new email...or text call 903-229-****
User's recommendation: Do not u se companies that take your money without clear communication. I have n will report . Do not send me any product n refund my acct for $20...I will return any product received
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill my money 376,68 from my bank account,I didn’t know until I found it
I didn’t order anything,I don’t know how the order placed,and when I called nobody answered on the phoneAnd it’s more than two weeks and I didn’t receive my refund yet
Canceled order i never order to back my 376.68$ cause thats stilling,I never order I need my money back in soon emergency need its 1 week now when I can receive my money in my account
Preferred solution: Full refund
User's recommendation: I will not be a customer with you in the future sorry I can’t
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’ve had stitch fix for quite some time I have never had any problem whatsoever until now, so if I can’t resolve this problem, I do not want any more stitch fix ever because I am not paying money for
- - Package dropped at White Bear Lake, MN post office and not received.
- - They were charged for Stitch Fix they do not have; seeking resolution.
I am very upset right now. I dropped off my stitch fix two days after it came to my house at White Bear Lake post office in Minnesota and now you never received it.
I am very upset.
I do not want to pay for my stitch fix and you ran it on my card. I brought it to the post office right away and I dont know where it is but I dont have it.
User's recommendation: Usually I have everything good to say about stitch fix but right now I have nothing good to say
Cincinnati, Ohio
Order messed up
- - The order had clothes that don't fit or match my style.
- - I want a credit and a new order with items that fit.
- - I like skinny jeans and Nike.
I placed an order and they sent me all clothes that don't fit my style. Very disappointed.
I want a new order. I need them to credit and send me items that fit.
I like skinny jeans and I'm 5'9'. I like Nike, etc.
Preferred solution: Either a refund or better stylist
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFIX ACCOUNT, speak to human
- - Account is locked and there was no reply to calls or emails.
- - Stitch Fix stopped mailing orders.
- - No place to update billing after getting a new card.
Nothing, no return call or email. I tried to reach out to Stitch Fix after they locked out my account.
For some reason, they stopped mailing me orders. I got a new credit card; however, there's no spot on their file to go in and update the billing.
This has been quite frustrating. I wish I could get cute clothes, but Stitch Fix doesn't make it easy.
- Great clothes
- Service
User's recommendation: Have some customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeing charged for items i didn't order or have
I place one order for $23 dollars and have been charged over $200 dollars for items never received. So what am I being charged for and how do I return items.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelled subscription
Very bad service I got a recording on the telephone and then it just hung up and so I never got to speak to anyone very very disappointed and bad service. Definitely want to cancel my subscription.
Preferred solution: Cancellation of my subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtra day to return stiff
I am on the road; I make it home today. I haven't looked at any of the clothes you have sent me, so can I get an extra day?
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