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Stitch Fix

Stitch Fix

www.stitchfix.com
What is your customer experience with Stitch Fix?

Stitch Fix Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Stitch Fix has 2.8 star rating based on 1586 customer reviews. Consumers are mostly neutral.

  • 33% of users would likely recommend Stitch Fix to a friend or colleague.

  • Rating Distribution
  • Pros: Great clothes, Good variety and good products, Great service.
    Cons: How hard it is to contact a real person, How hard it is to get in touch with someone, Customer service number response team.

View full overview ›

Media from reviews

Stitch Fix - Refund styling fee
Stitch Fix - Damaged itemStitch Fix - Refund for my styling fee since my account is not activeStitch Fix - RefundStitch Fix - Refund - Image 2Stitch Fix - Refund - Image 3Stitch Fix - Refund - Image 4
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Top Stitch Fix Reviews

Positive Review

"Need dress pants (out fit) for a very important date"

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Not able to assess ur web site. Would like to speak with live person. Do u ofter that option? Really just want to t a lj to live I person

Critical Review

"Need information on keeping and returning merchandise"

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I want to speak to someone no emailing Even asking for more symbols is ridiculous just answer the phone

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Cleon Jzn
map-marker Durham, North Carolina

Confusing emails

I had to look up a phone number to call but after leaving a voicemail I was called back a few hours later. My issue was completely resolved and I was informed that I could have done a live chat and requested a call back.

I felt it was easier to explain my issue verbally than type it out. So its all good now.

View full review
Jill E Vea

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Damaged item

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Stitch Fix - Damaged item

The neck of my Gillian pocket t-shirt is raveling, and I have never worn it! I would love to talk to a human. I have tried to call twice.

View full review
Loss:
$39

Preferred solution: Full refund

Krystle S Ycx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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Contains 1 confidential file for company representatives

This company made a mistake regarding my refund and then refused to assist me further when I sent an email asking for my refund. Instead, I was told they would close my account.

This was their way of helping their customer. I was supposed to get a full refund for three items. Instead, I got a call saying they made an error and had given me a store credit and so they could not refund me without charging me again.

Then, they only put a portion of the store credit on my card, but it was from yet another mistaken refund from another item. They are impatient and unhelpful.

View full review
Loss:
$132
Cons:
  • Lousy customer service
  • Inaccurate refunds

Preferred solution: Apology

User's recommendation: Do Not shop here do not shop for clothing online.

Heather D Ufo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund styling fee

Stitch Fix - Refund styling fee

I canceled stitch fix but still being charged the styling fee

I do not want to continue with stitch fix. This ridiculous that I cant talk to a live person

View full review
Loss:
$20
Cons:
  • Difficult to cancel

Preferred solution: Full refund

Resolved
Carol B Rrr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Don't answer the phone

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I sent clothes back, and you took my money that was for bills. I would like my money back today.

Your system is trash. There is no one to talk to.

View full review
Loss:
$229
Pros:
  • Do t have to shop in stores
Cons:
  • Getting a fix with nothing you like in the box

Preferred solution: Full refund

User's recommendation: Don't buy from them

Yazmyne Fpo
map-marker Baltimore, Maryland

Refund for my styling fee since my account is not active

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Stitch Fix - Refund for my styling fee since my account is not active

I signed up for a stitch fix box and gave all my information and when I went to pay with my PayPal account you guys took the styling fee money and then discontinued my account it's now says not active so I need my refund back now please. My phone number is miamekins@***.com

And my phone number is 443-852-****

View full review

User's recommendation: Don't do it

Sulaiman Wrp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Shipping address

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My order was sent to a previous address after it had been updated on the website. I was informed that shipping address changes required payment information to be updated as well.

Consequently, I updated all information, and the shipping address has been corrected. A full refund was issued since the order could not be rerouted and the items ordered were no longer in stock.

View full review

User's recommendation: Great customer service!

Mujahid Xjk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boise, Idaho

Helping daughter who cannot log into her account

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My daughter is trying to log into her account to reactivate it and update her profile after returning to the USA. Her email is being rejected no matter what she tries.

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User's recommendation: Answer the phone and talk to customers who have been unable to resolve problems online

Sandy B Cuq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Norman, Oklahoma

Put on hold

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Wanted to put orders on hold. Could not find application on web site. And unable to speak with anyone

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Resolved
Lira Yvr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Minneapolis, Minnesota

Resolved: I didn't order anything why are sending me things?

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Updated by user Apr 30, 2025

I haven't spoken to anyone

Original review Apr 29, 2025

I didn't order anything so please stop sending me things you people think you can send me stuff I didn't ask and you expect me to pay sorry it don't work that way so stop sending me things to me I tried to call you but you sent me too do this please leave me alone I would appreciate it very much

View full review
Antwan H Ray

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Upset and disappointed..

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Stitch Fix - Upset and disappointed..
Contains 1 confidential file for company representatives

A few months ago, I started using Stitch Fix because I kept seeing advertisements for it. I thought it was cool that there was an app that helped people find their style.

I started a membership with them and looked through the clothing to try to find a specific style for me. I'm not sure, I might just be too picky, but I didn't like any of the styles they were showing me. So, I was pretty much done with the app and quickly realized that after being charged $20 multiple times, I wasn't really using the app. I thought I'd cancel my membership.

In the process of canceling my membership, they sent me clothing that I did not ask for. I'm thinking they sent me clothing because of my membership, right before I canceled it. I did not know what would happen to me next. The clothing I received was not my style, and frankly, ugly.

Since I thought it was free, I didn't mind. At this point, I contacted customer service about the cancellation of my membership and, thinking I was done with Stitch Fix for good.

Until today, when I woke up and found out they had charged my card for $400! I am very upset and disappointed.

View full review
Loss:
$378
Pros:
  • Helpful to those who want to get styled

Preferred solution: Full refund

Bradin Wml
map-marker Godley, Texas

Need dress pants (out fit) for a very important date

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Not able to assess ur web site. Would like to speak with live person.

Do u ofter that option? Really just want to t a lj to live I person

View full review
Denise R Uxn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Close my account

Stitch Fix - Close my account
Stitch Fix - Close my account - Image 2
Stitch Fix - Close my account - Image 3
Contains 1 confidential file for company representatives

I've said all I wanted to say. I don't want to say anymore.

This is why I sick of this.

I have filled it out 3 times. I am not writing 100.

View full review
Trumaine Dec
map-marker Dallas, Texas

Return label missing

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Received my fix but no return label on return bag, waiting on response from stitch fix and its been two days and its due back after 3 days

View full review
Resolved
Mary H Nck

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Returned a previously purchased item

Updated by user May 29, 2025

Company fixed the issue and I have been provided with apology. they made a mistake ans apologized and gave me the refund.

Original review May 14, 2025

I returned a green dress that I previously purchased with my last returns. I did not receive a credit for the dress, and I did not receive it back.

What happened to the dress and/or my refund? Thank you, Mary

View full review
Pros:
  • Delivery
Cons:
  • Not able to speak with anyone

Preferred solution: Full refund

Resolved
Deborah N Yhu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: New customer inquiry

Stitch Fix - New customer inquiry
Updated by user Jan 18, 2025

I needed assistance with sizing and designs. New customer. Yes I was called.The rep was excellent.

Original review Jan 17, 2025

I need assistance with size and style. I'm petite.

The fit varies depending on the clothes. As for shoes, I may be able to wear a size 7.

I'm not sure. I cannot buy from a store without a phone number.

View full review

Preferred solution: Need assistance with sizing.

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