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Contact Stitch Fix Customer Service

Stitch Fix Phone Numbers and Emails

Toll-Free Number:

  • (844) 386-3850
Call customer service
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Customer Service:

  • (415) 882-7765

Stitch Fix Emails:

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Stitch Fix Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Stitch Fix Customer Service is rated at 2.8 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    99% phone 1% email
  • The best phone number to call Stitch Fix is 8443863850. 71% of consumers used this number to address their issues and concerns. Meanwhile, 57% of users reported contacting a real person successfully by dialing the phone number 4158827765.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Stitch Fix may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.

View full overview ›

How to Contact Stitch Fix?

Most Popular Number:

(844) 386-3850
Total calls: 31 295 Issues resolved: 3 414 Last call: Nov 9, 2025

The Stitch Fix phone number which you can reach any time of the day is 1-844-386-3850. This Stitch Fix contact number is available for inquiries and assistance related to the company’s services. You can also call Stitch Fix by dialling the customer service number, which is 1-415-882-7765. Whether you need to enquire about return and replace or need information about payment and charge, use this Stitch Fix call number to get timely and practical assistance. If you are unable to get through via Stitch Fix customer service call, you can visit the Stitch Fix website and navigate to the FAQs section. This section features the most common issues faced by Stitch Fix's customers.

Stitch Fix also offers excellent customer support via the live chat feature available on the Stitch Fix website. To access the Stitch Fix customer service chat feature, visit the official website and head to the "Help" option under the "Questions ?" section. On the next page, you will find the chat icon positioned at the bottom right corner of the page. You will first be required to log in to your Stitch Fit customer service account to initiate the live chat session. Whether you require help with exchanges or returns or have delivery or billing issues, you can contact Stitch Fix customer service via the live chat service.

Should you have any inquiries, concerns or grievances regarding Stitch Fix's products and services, you can email them at hello@stitchfix.com. The email contact is established to serve as a direct channel for addressing customer support requirements of Stitch Fix in a focused and efficient manner. Alternatively, you can use the online customer support form available on the website. Complete the form with your name, email address, and a brief explanation of your issues and concerns with Stitch Fix contact. Once you submit the request form, the customer support team will review the form and get back to you with answers or possible solutions to your issues during regular Stitch Fix customer service hours.

PissedConsumer Club

Contact Information

Stitch Fix Website:

Stitch Fix Help Center:

Corporate Office Address:

Stitch Fix, Inc.
One Montgomery Street, Suite 1500
San Francisco, California 94104
United States

Fax:

+1 (415) 463 1119

Stitch Fix Customer Service Reviews

2.8 / 5
Average
Ripley Etg
To order some clothes I’ve seen in your ads.

I would like information about ordering clothes I have seen in your ads. It states to order, but nothing happens when I press the button.
Very frustrating!!

Avital Sru
I wasn’t able to talk to anyone
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Not happy. My account has been charged and no delivery has been delivered. I would not recommend this service to anyone else again.

Ruth F Sgx
Hate stitch fix will never recommend
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I hate stitch fix needed to talk to a person was never able to reach anyone. Let my telephone number and still have not received a call back. I never want to do business with stitch fix and I will advise everyone I know not to do business with stitch fix.

Danise Spm
Unacceptable Customer Service No Phone Assistance

I'm just going to switch to another company that has live representatives that answer the phone.I don't want to do business with a company that doesn't offer phone support.

How Good is Stitch Fix's Customer Service?

Lira Yvr
Lira Yvr
Feels Disappointed | Apr 30, 2025

I haven't spoken to anyone

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Teresa O Gvi
Teresa O Gvi
Feels Disappointed | Mar 02, 2025

No reply

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Georgene Mac
Georgene Mac
Feels Disappointed | Mar 02, 2025

No one responds to my sddressing that the clothes you send me are the wrong. I tried to correct this last month when Imreturned the order.

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Hilbert Pcx
Hilbert Pcx
Feels Disappointed | Feb 02, 2025

I have not experienced any contact with Stitch Fix .They have not responded to written or phone calls,I think they do not have customer service.

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Cheryl B Vxk
Cheryl B Vxk
Feels Disappointed | Dec 12, 2024

They make it impossible to cancel Stitch Fix. The clothes are awful and the cardigan was full of lint that even several lint brushes couldn’t get the lint off!

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Kenzee Xbf
Kenzee Xbf
Feels Satisfied | Dec 06, 2024

I am very happy with the service that I have been provided however, I cannot log into my account and I keep trying to get a hold of somebody in customer service but because I cannot log into my account I keep getting frustrated. I need to speak to a live human And have given my phone number multiple times please somebody call me.

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Summary of Stitch Fix Customer Service Calls

45.6K TOTAL
CALLS
02:15 AVG CALL
DURATION
31% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Stitch Fix?

Return/ Replace Question:

  • “About returning item”
  • “Would like to make a change on my last order”
  • “Exchanged items missing”

Payments and Charges Question:

  • “Charge”
  • “Make payment”
  • “I would like report to a fraud charge”

Shipping and Delivery Question:

  • “I’m supposed to get a package it’s saying it’s delivered but haven’t received it I’ve asked my neighbors if they got it by accident they said no”
  • “Order delivered to wrong address”
  • “Stolen package”

Request for Information Question:

  • “How to check out”
  • “Questioning”
  • “I needs immediate help”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “I canceled my account. You sent me more clothes that I don't want. I'm Returning today.”
  • “Cancelation asap”

Account Question:

  • “Won't let me set my password to get into the apt.”
  • “Won’t let me set my password”
  • “Need to pull up QR code for return”

Product/ Service Question:

  • “Problem with exchangs”
  • “Need to withdraw from StitchFix”
  • “I just received order very disappointed”

Refund Question:

  • “Refund”
  • “Need a refund”
  • “Never receive refund”

Cards Question:

  • “Gift cards”
  • “Card”
  • “Add new card”

Staff Question:

  • “Customer service”
  • “Discontinue service”
  • “Customer service help”

Employment Question:

  • “I need my check stubs forOct Nov Dec Jan please. I did go out there close yesterday due to water damage Lithia Springs ga.”
  • “Retiring from job; canceling subscription”
  • “Job”

Website/ Application Question:

  • “I can't find my order online when I log in”
  • “The website is not going to the pages”
  • “I put in an application just wanted to ask a few questions”

Other Question:

  • “I want to be a new cliemnt”
  • “Hffx”
  • “To order some clothes”

Compare Stitch Fix Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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