Contact Stitch Fix Customer Service
Stitch Fix Phone Numbers and Emails
Toll-Free Number:
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(844) 386-3850
Customer Service:
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(415) 882-7765
Stitch Fix Emails:
Stitch Fix Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Stitch Fix Customer Service is rated at 2.8 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Stitch Fix is 8443863850. 71% of consumers used this number to address their issues and concerns. Meanwhile, 57% of users reported contacting a real person successfully by dialing the phone number 4158827765.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Stitch Fix may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Stitch Fix Customer Service is rated at 2.8 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Stitch Fix is 8443863850. 71% of consumers used this number to address their issues and concerns. Meanwhile, 57% of users reported contacting a real person successfully by dialing the phone number 4158827765.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Stitch Fix may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
People call Stitch Fix mainly because of return/ replace, shipping and delivery.
31% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Stitch Fix is hello@stitchfix.com. 97% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
How to Contact Stitch Fix?
Most Popular Number:
| Total calls: 31 479 | Issues resolved: 3 415 | Last call: Jan 20, 2026 |
Contact Information
Stitch Fix Website:
Stitch Fix Help Center:
Corporate Office Address:
Fax:
Stitch Fix Customer Service Reviews
Terrible personal service. If I wanted to speak to a machine I would request one.
Still can't check out.
If they charge me I will be pissed off, and will report as fraud as I have returned many of the items! Disgusted
I TRIED FOR 2 AND A HALF TO REACH YOU. NOTHING WORKED.
I CALLED AND THAT IS A WAST OF TIME. THE LAST TIME I SPEND 150 DOLLARS ON A GIFT CARD!!!
Stitch, fix closed my account after I paid for 4 boxes at $20 apiece. For styling fees, they're a big riff off. Someone needs to do something about this company.
My account was hacked and clothes were sent to my old address. I haven't lived there in a year.
I tried calling to report issue but no live agent.
I'm so angry someone received package which they did not send back and I'm being charged. Totally not fair.
How Good is Stitch Fix's Customer Service?
Summary of Stitch Fix Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Stitch Fix?
Return/ Replace Question:
- “Returns”
- “Return question”
- “Return”
Payments and Charges Question:
- “Billing issues and you said to call”
- “Unknown Charges”
- “Charge”
Shipping and Delivery Question:
- “You delvered a fix but I needed it delayed”
- “Unknown package”
- “I was sent a package and I wanted to know who.”
Request for Information Question:
- “Talking about my bill”
- “To update payment method”
- “Status of an exchange item”
Activation/ Cancellation Question:
- “Canceling”
- “Cancel”
- “I have tried repeatedly to get you to cancel my so-called subscription and delete my account, but for some reason, it’s still there and I can’t even login anymore”
Account Question:
- “Trouble logging in”
- “Ending my subscription”
- “Subscription canceled”
Product/ Service Question:
- “I didnt order anything and yall charged me!!!!!!”
- “Problem with order”
- “Buy a box”
Refund Question:
- “Refund n cancel order”
- “Refund”
- “Refund cancel account”
Cards Question:
- “Gift card not received”
- “Waiting for gift card”
- “Gift card error”
Staff Question:
- “Crap service”
- “Customer service”
- “Discontinue service”
Employment Question:
- “Paycheck”
- “W-2t tax form 2025”
- “I need my check stubs forOct Nov Dec Jan please. I did go out there close yesterday due to water damage Lithia Springs ga.”
Website/ Application Question:
- “Your site won’t let me in”
- “Can’t get into your app to checkout”
- “I can't find my order online when I log in”
Other Question:
- “I received a stitch fix box that I did not order”
- “Never got order”
- “Did not order”
Compare Stitch Fix Customer Service To
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