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Summary of Stitch Fix Customer Service Calls

487 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
02:29 AVG CALL DURATION
15% ISSUES RESOLVED

Customers Contact Stitch Fix to Ask about:

Payments and Charges:

  • “Mischarged”
  • “Charge to my credit card”
  • “Payment change”

Cancellation:

  • “Cancel membership”
  • “I cancelled my account. They took money out of my account today.”
  • “I need the withdrawel that was taken out back because today i am cancelling”

Return/ Replace:

  • “Return question”
  • “Return info”
  • “Late return”

Account:

  • “Concerned with my account”
  • “Account login issue”
  • “Deleting my account”

Cards:

  • “Gift card not working”
  • “Rang up order on wrong card”
  • “Gift card”

Refund:

  • “Refund”
  • “Refund money”

Shipping and Delivery:

  • “Shipping box damaged”
  • “Questions on first shipping”
  • “Delivery”

Employment:

  • “Job seeking”

Product/ Service quality:

  • “Necklace broke”

Staff:

  • “Unhappy about a service charge”

Other:

  • “To talk about my box”
  • “Need a new label to ship items back”
  • “My order today”

About Stitch Fix

Top 5 Stitch Fix Services

Customer Care, Shipping Service

Top 5 Stitch Fix Products

Clothing Box Subscription, Subscription

Stitch Fix reviews and complaints

Stitch Fix is ranked 194 out of 1932 in Footwear and Clothing category

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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