Stitch Fix
Reviews and Complaints
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Verified Reviewer |
Salt Lake City, Utah
Wrong shorts exchange
I received cream shorts that I had already bought. I am waiting on the blue shorts for arrival in different size 10.
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Verified ReviewerResolved: New customer inquiry
I needed assistance with sizing and designs. New customer. Yes I was called.The rep was excellent.
I need assistance with size and style. I'm petite.
The fit varies depending on the clothes. As for shoes, I may be able to wear a size 7.
I'm not sure. I cannot buy from a store without a phone number.
Preferred solution: Need assistance with sizing.
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Verified Reviewer |
San Francisco, California
Cancel stitch fix
had surgery recently and cannot wear the outfits I used to wear. I have to get a different type of outfits can no longer wear form fitting outfits.
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Verified ReviewerPackage delivery
Geez, What customer service? None!!
Too many hoops to jump through, and Im not even a customer. You should change the way you deal with the public, just sayin
Preferred solution: Deliver product or service ordered
User's recommendation: How about actually talking to your customers
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Verified ReviewerReturn label
You are sending me in circles just trying to get a return label for a purchased item! I need to return my items how do I get a return label!!!
Preferred solution: Full refund
User's recommendation: Don't purchase from stitch fix unless you are very sure you are keeping it!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
Cancellation of any and all further shipments
You are unresponsive. Ive tried everything suggested and you continue to send me articles that I do not even open.
I want my subscription canceled and I want canceled now. No further shipments no charges.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Omaha, Nebraska
Trying to return a dress I ordered
I used to be a member but canceled. Recently I ordered a dress on line but need to return it.
I am unable to log into my account to complete the return. I have a prepaid shipping label and thats it.
Chickasha, Oklahoma
Dress too small
I ask for a return label to return the dress that was too small for a larger size. Still dont have a label.
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Verified ReviewerUnhappy with stitch fix at this time
I sent back the last package of all the clothes that were sent to me that I absolutely denied keeping. I sent it back, and I have yet to see the money that you all took out of my bank account refunded back to me for all those clothes.
- It be cute clothing if you were a perfect size runway model
- People who are choosing clothing for you are not reading the responses back
Preferred solution: Full refund
User's recommendation: Don’t go with stitch fix if you want clothing that actually works for your style. I put no matter what style I put down. They got it wrong every time and I got charged for all the clothes that they sent me taken out of my bank account even though I sent them all back.
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Verified ReviewerTaking money out of my account that shouldn’t be taken out
can't get ahold of anyone getting charged for stuff I never even ordered. you can't talk to an actual human, which is frustrating.
Preferred solution: Full refund
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Verified Reviewer |
Temple, Texas
Charges
I restarted my account and I was told they would charge a $20 styling fee but I have two charges within two days one on 8 May and one on the seventh and I was wanting to know why theres two $20 charges or hold should I say
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Verified Reviewer |
Jacksonville, Florida
Talk to someone about bill and return clothes
Some of the clothes are big. I'm sending them back, but I don't need anything charged to my card because I need the ones that don't fit to be taken off the bill.
Call me at 912-266-****. Please help me with this.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn’t get 20 dollars off order
I didn't get the $20 styling fee removed from my last order. It came to $67 and should have been $47.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMistakenly put the wrong address and didn't receive my page
God did not fix the problem. Y'all did not say y'all were going to reset my package, and y'all still have my money.
Preferred solution: I'd like to get my package or my money back
Cartagena, Departamento De Bolivar
O person to fall with
Getting people to answer the phone. I am unable to do a purchase because I cant toll to someone. Thanks
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