Stitch Fix
Reviews and Complaints

I never ordered anything from Caliber Essential Stitch, and you guys charged my debit card. I want my money back on my debit card, please.

I did not order these clothes. Im leaving this address tomorrow.

Need to speak someone you are shipping to an address were no one will be.

Youre charging me for stuff I do not want. I really dont have time for this Im trying to pack up and leave

I tried to find information on my recent return because it was not acknowledged, but I could not find anything online. So, I called the phone number and it gave me a nice little message to go online.

I tried for two days to cancel my subscription. There is no easy phone number accessible, you really have to dig.

Your website doesn't clearly present a method for cancelation. Then I get referred to someone who took an inordinate amount of time, telling me he had to evaluate the data...I never got cancelation confirmation until I just wrote an email and the next morning I had my confirmation.

I moved, changed my address, and the package went to my previous address.

I will not be held accountable for this fix. I have no way of retrieving it.

I would love to talk to a person, but that doesn't seem possible.

You took my money and never delivered my order. There is no customer service!

I want a refund! No one will respond or answer.

Look, I just want to pay for a pair of shoes. I forgot to put them in the return package.

Your company needs to hire real live people for customer service. Your chat line doesn't work; the preset automatic response is infuriating.

I have spent at least 45 minutes trying to pay for a pair of shoes. I guess you don't want my money!!!

I didn't even open the items or try them on because when I Got a notification I read the alert and it was absolutely ridiculous by time you got through with the jacket a shirt a pair of pants and a sweater it was almost the same price as my rent

I have been unable to log in for months now. I cannot do anything on line because you need to log in to do something.

A human might be helpful. Right now Im ready to cancel my account,of several years, and look for a different company who is people friendly.

Hello, I received my Stitch Fix package on Thursday, 3/6/25, but I checked out before I could extend the return time because I had to go to school and didn't get off until 5:30. Most of our mail carriers are closed on Saturday and Sunday. Now, if I put it in the mailbox on Monday, will I be charged for not returning it by the three-day mark?

Need more time to send my items back that I am not keeping. I have been ill and not able to get to the Post Office.

Please help me with this issue. Sincerely, Sharon Christian

I never received my order. You took out the payment for the three boxes but never sent me the clothes for my children, and I want to know where they are at.

I have three kids. You took out $20 a piece, and I never received box one.

I need a call about my return. The wrong size shoe was sent. I received them today and there's no return bag or label.

I sent the wrong blouse back. Also, I didn't have the tags for one not sent.

I paid full price for one sent back with tags and received no credit. I doubt I will order again.

I asked not to be sent anything and stich fix is they continue to do it. I don't know what else to tell you.

Stop any orders. Please please please please