Stitch Fix
Reviews and Complaints
I need help with a problem
I need to talk to someone about a return. I did the return online and got the shipping label.
I dropped it off at USPS; however, when I got home, I found an item I did not put in the shipping basket.
I need to know how I can ship it so it will be identified with the return. It is listed as one of the items on the return.
- I like the concept of the company
Preferred solution: Instructions on how to handle an item that was not put in the return package but is listed as a return.
User's recommendation: Don't make any mistakes as there is no one to talk to.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel subscription
I want to cancel my subscription before you start charging me! What do I need to do? Please call me back ASAP!
- Too expenseive charge to cancel subscription
Preferred solution: No
Sanford, North Carolina
To ask for a payment plan to pay my stitch fix bill.
I was never connected with a live person. I called to try & get a payment plan, but nobody answered.
Won’t accept my credit card
Will not accept any payment: Venmo, American Express, Visa. I have tried several times. This has become time-consuming for something that was supposed to be easy.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged item
The neck of my Gillian pocket t-shirt is raveling, and I have never worn it! I would love to talk to a human. I have tried to call twice.
Preferred solution: Full refund
Fredericksburg, Virginia
Won’t let me set my password
Keeps telling me my email is wrong I need to talk with a live person I am very unhappy. Please someone respond to me. Im beginning to think I have be scammed
Anderson, Indiana
Not arrived yet to my house.
I have not received my stitch fix yet. Why is it taking so long? I got a email saying it was shipped last Tuesday.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing package
I have written Stitch Fix many times, at least 12 times, telling them that I haven't received my order yet, and I have no response except for them to say I'm sorry and I'll get another order out to you, but I haven't received another order. My package is missing, and I'm very ticked off. Don't use Stitch Fix.
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
This company made a mistake regarding my refund and then refused to assist me further when I sent an email asking for my refund. Instead, I was told they would close my account.
This was their way of helping their customer. I was supposed to get a full refund for three items. Instead, I got a call saying they made an error and had given me a store credit and so they could not refund me without charging me again.
Then, they only put a portion of the store credit on my card, but it was from yet another mistaken refund from another item. They are impatient and unhelpful.
- Lousy customer service
- Inaccurate refunds
Preferred solution: Apology
User's recommendation: Do Not shop here do not shop for clothing online.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheck out shoe return
I returned MIA Reena Flannel Knit Flats. Dark Grey sz6.5 shoes I need sz 6.
They are paid for. I need a return or refund. Thanks.
Sally Bush. sallyb44@***.com
Saint Albans, Vermont
There is no reason .......saying im Pissed is inacurate and should not be said to a new customer
I dont know what you are referring to... but please remove the (Pissed) moniker from my personal new account and inform me that you have done so. Thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Don't answer the phone
I sent clothes back, and you took my money that was for bills. I would like my money back today.
Your system is trash. There is no one to talk to.
- Do t have to shop in stores
- Getting a fix with nothing you like in the box
Preferred solution: Full refund
User's recommendation: Don't buy from them
Missing box and incorrect box status in account
Stitchfix annoyingly doesnt have a custom service number to call and talk to a representative which makes issues much linger to resolve. Big company, yet minimal troubleshooting methods makes it seem like customer satisfaction doesnt matters
User's recommendation: Make sure to stay on the chat line woth a representative until you see the updates to your account appear otherwise it turns into you thinking its completed and taken care of then the passing date occurs and youre *** outta luck
To return an order
I want to inform you that I will return the items I don't need tomorrow. I will only keep the sneakers.
Fix shipped to wrong address
I checked on my fix thats being delivered today and its being sent to our old address. I changed my address on my account.
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