Kenric Pjh
map-marker Philadelphia, Pennsylvania

Question about a message I received

I received a stated they received my sandals back and I have a 40.00 credit to use by April. I want to know do I have to order something in place of return or do you credit my card? Thank you
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Jordan B Jeo

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Verified Reviewer

Gift cards

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Updated by user Jan 27, 2022

Gift card please call

Original review Jan 27, 2022
I received 3 gift cards for Christmas. I entered all them and it confirmed I had entered all and it was successful. My credit was $175. Excited about receiving my next order. I looked at the items I was going to get. I then noticed that my credit had changed to $0.
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Loss:
$175
Pros:
  • Seems like an easy processi
  • Items delivered to your door
Cons:
  • Cannot reach customer service

Preferred solution: My gift card money back.

User's recommendation: Idk

Anonymous

I signed up, but have no answer. Thank you

I signed up weeks ago. I haven't heard a thing back from you. I would like to purchase from you. Thank you.
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Ivonne H Fjz

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Verified Buyer
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Verified Reviewer

I haven't received receipt or email of my purchases

Stitch Fix - I haven't received receipt or email of my purchases
Stitch Fix - I haven't received receipt or email of my purchases - Image 2
Money was taken out of my account but I never received a proof of payment or tracking number for my order. Nothing has been sent to my email after purchase.
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Loss:
$91
Pros:
  • Products and support
  • Great service
Cons:
  • Always having to fill out these questions

Preferred solution: Let the company propose a solution

Lisa P Vfn
map-marker Great Falls, Montana

Dogs eat the package that the mail person through over the fence

Stitch Fix - Dogs eat the package that the mail person through over the fence
The mail person through the package over our fence with her two German Shepherds in it and did not let us know it was here and our dogs chewed it up
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Preferred solution: Full refund

Anonymous
map-marker Portland, Oregon

I would like to talk to a person

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I'm still waiting to be refunded for items sent back. It's been over a month. They say two weeks. Not happy
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Anonymous
map-marker Worcester, Massachusetts

I never received any response from my first review

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Ive written reviews and submitted complaints, but never received any response. I am responding to an email send by your website that asked if I got any resolution. The answer is no. Not sure what next steps are.
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Jeffrey P Kka

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Verified Reviewer
| map-marker Allentown, Pennsylvania

New hire need bar code for drug test

I have recently been hired. I need to be drug screened. I understand that I need a email with a barcode to proceed. My phone number is 484-695-****. My email address is jeffpotylycki@***.com. Thank you for your assistance. Jeffrey Potylycki
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Julie M Hcc
map-marker San Francisco, California

Your sending me a shipment without my authorization

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I didnt authorize this. I didnt want anymore shipments to go out and I just got charged. Please cancel this snd now cancel my account I dont like that this happened. .
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Loss:
$20
Pros:
  • I want my money back
Cons:
  • Prices are too high
  • Customer service sucks

Preferred solution: Full refund

Talicia Ogb
map-marker East Liverpool, Ohio

Duplicate outfits

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Stitch Fix - Duplicate outfits
We received two boxes in the last two weeks and the second box contained the exact same outfit as the one before
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User's recommendation: I would recommend this service again

Skylar C Oyv
map-marker Saint Louis, Missouri

Was charged for a whole box

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I got my first box & returned everything I didnt like in the next couple of days. Mind you I only like one thing in my box. I was just charged for everything!
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Loss:
$238
Cons:
  • You charged me for everything
  • No warning i was about to be charged for everything in my box
  • Not a quick response

Preferred solution: Full refund

User's recommendation: Beware!

Lorrie L Nvz

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Verified Reviewer
| map-marker Gallup, New Mexico

Unauthorized payment

I feel better to talk in person I feel better to talk in person Not text messages please i cant explain
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Preferred solution: Full refund

Hollee Tpi
map-marker Marietta, Georgia

Change of address

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Current fix went to old address after changing to my new address in the system. Called to let customer service know and they corrected it right away.
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User's recommendation: Highly recommend. It’s exciting to get new fixes. Returns and exchanges are easy and quick.

David E Atw
map-marker Destin, Florida

I would like to discontinue

My wife is now deceased and I want to stop these unwanted shipments. Her name is Susan Estep and she died of cancer on December 30, 3021.
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Preferred solution: My wife, Susan Estep was one of your customers. She died December 30, 2021 of cancer. Please stop all future shipments and remove her account from your files.

Kennie Pzi
map-marker New Bedford, Massachusetts

Talk to someone about next fix

Can someone call me before next box .Gregoire L Marshall, 781-640-**** Id like my next box monochromatic, including pants
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