Anonymous

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Verified Buyer
| map-marker New Hartford, Connecticut

Appalling fix

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Stitch Fix - Appalling fix
Stitch Fix - Appalling fix - Image 2
I found a used face mask in the pocket of a cardigan they want me to pay 50+ for. Then when I try to contact I have to leave a vm. Disgusting
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Loss:
$20

Preferred solution: Let the company propose a solution

User's recommendation: Skip it

Anonymous
map-marker San Diego, California

Lack of phone contact for customer service

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I had a hard time finding a phone number to call customer service. Customer service is not attainable over the phone. All it did was redirect me back to online request. I was told by my stylist to call in and talk with a cs rep but could not. Sometimes you just need to be able to have the conversation to work through a problem.
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User's recommendation: Don’t waste your time trying to call just send the online request for service.

Leovardo Pat

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Verified Reviewer
| map-marker Miami, Florida

Damaged item

I have a dress that arrived damaged I never wore it until now I have a function to use it and I need it repaired
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Elizabeth h Wmu

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Verified Buyer
|

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Verified Reviewer

Where is my box? Why is my account deactivated?

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Stitch Fix - Where is my box? Why is my account deactivated?

I set up a separate account for my daughter because she is a young lady who would like to shop for herself. She is a separate person with her own life, own credit card, and her own freedoms.

She is a young adult who wants her independence, and I didnt want our accounts together either. She would be ordering everything for herself

She placed an oder, got excited for it to arrive just in time for ski trip with her friends (on Valentines Day is stated it would arrive). Then they cancelled her order, deactivated her account that took an hour for her to set up, and without even so much as an email when she was expecting to receive it on the day it was promised, nothing showed up for her. My freestyle order showed up that same day, and she got all excited thinking it was hers.

But sadly the disappointed young lady was left deflated. I called and got no answers until an email days later where I was told that because I have an account, she cant have one, I have to put her on my account as a child. But no one told me this until i called after her disppointment. We had to run out to the mall and quickly buy her new clothes to replace the ones she was expecting.

It was tasteless and shameless.

I will be shutting my account down too, and my sister, best friend, and mother are all planning to do the same after watching my daughter cry when it didnt show up and she watched for it all day.

I will be returning the freestyle order that I just received on the day my daughters order was supposed to arrive (building the excitement she had when she saw it, only to crash for her when it turned out to be mine). And I will be warning all the people I referred to Wantable, Dailylook, Le Tote, or others.

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Pros:
  • Stylist and return ability
Cons:
  • Poor customer service

Preferred solution: Let the company propose a solution

User's recommendation: Poor customer service, really poor. They don’t care about customers.

Barb C Xya
map-marker Havertown, Pennsylvania

I can’t rate

I havent yet spoken to anyone. I would love to hear from a customer service rep so I can exchange my Grandsons shoes for a larger size.
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Preferred solution: Exchange shoes

User's recommendation: Easy contact from app

Sultana G

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Verified Reviewer

U took all my money

I returned ur items and u Stull took my money I qant it back today and I no longer want be part of this.
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Loss:
$212

Preferred solution: Full refund

Anonymous
map-marker Honolulu, Hawaii

Shipping address

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I had a wonderful experience. I just started up again using the service. We moved from California to Hawaii last year and I changed my billing address but not the actually shipping address. It was to late to intercept the package but Travis update my info, got a new request for styling and waived the styling fee. The process was so easy and Im completely happy.
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Pros:
  • Fun surprised and better chose of pants and dresses
  • Curated selection
  • Easy to place an order

User's recommendation: They are extremely helpful.

Gretchen R Rdo

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Verified Reviewer
| map-marker Barneveld, New York

I’m angry I need assistance please

It is becoming very difficult to talk to a person! I dont have more to say I just need to talk to a real person not a computer program that hasnt helped me yet! Im about ready to cancel my program.
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Cons:
  • Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Victorville, California

I need help with an order

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This email along with 2 of 3 boxes are not mine. How is this still happening? Somehow my information has been crossed now with 3 different people!
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Ebony D Pdi
map-marker Cleveland, Ohio

Subscription

I did not authorize stitch fix to take $275 out of my account. And I dont want stitch fix. I said this before and try to get somebody to cancel the subscription and it never was canceled I need it canceled and I want my money back please thank you
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Loss:
$274

Preferred solution: Full refund

Betty J Cyp
map-marker The Bronx, New York

No review no representative

I do not like this company right now. They do not pick up the phone and customer service. My issues have not been resolved because there has not been any representative to help me. This texting is not working because nothing is getting resolved.
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Loss:
$221

Preferred solution: Full refund

Anonymous
map-marker Burlington, Wisconsin

They keep taking money out of my account

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You can never talk to someone they keep asking u for money when u ask them to talk to a person its a scam company
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User's recommendation: Don’t buy from this company

Rusty C Xta

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Verified Reviewer
| map-marker West Des Moines, Iowa

Account

I do not want be charged anything until august when I will be using my account agian. Please return my stylist fee as I will wont be ordering anything until then
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Loss:
$20

Preferred solution: Full refund

LaRue P

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Verified Reviewer
| map-marker Lakewood, California

Can't print out a gift card. It won't download just ordered it for Tom Patterson $50

Stitch Fix - Can't print out a gift card. It won't download just ordered it for Tom Patterson $50
Stitch Fix - Can't print out a gift card. It won't download just ordered it for Tom... - Image 2
I ordered a gift card for my son Tom Patterson for $50. I cannot get the link u sent to download therefore I cannot print his card. Can you just send me the gift card by email? My email is lpprull@***o. Com You said it was complete
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Loss:
$50
Rose H Fcd
map-marker Grandville, Michigan

Wrong item sent

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I received the exact same item back that I returned. Please call asap. 616-446-****. Send a QR code so I can return item I do not want.
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Preferred solution: Full refund

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